SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The versatility of voltage options is great, works perfectly with my 24V system.
it's amazing how much you can reduce your carbon footprint with this little device. It's sturdy, reliable and safe even in high winds.
We installed it on our boat and it’s working perfectly fine with 24V system. The low noise operation is definitely a plus point when you’re enjoying peaceful sea views.
love it! 😍
I've always wanted to go green and reduce my carbon footprint. This wind turbine made it possible 🌍💚
Eco-friendly and cost-efficient? Count me in! My electricity bills have significantly reduced since I installed this generator.
it's so versatile! works with 12v, 24v and even 48v systems which was exactly what i needed
loving how versatile the voltage options are👏
I've always wanted to go off-grid and this turbine made that possible for us without breaking the bank or causing any major disruptions at home.
Despite being exposed to strong winds, this device holds up well thanks to its high safety standards.
I've set mine up for hybrid use with solar panels. The integration was seamless thanks to the MPPT controller 👏
The customizable features are what sold me on this product- being able to tailor the system specifically to my needs has been fantastic!
👍 Really quiet operation! Can't even tell it's running. Love the peace and tranquility.
Switching to wind energy with this generator was one of the best decisions I’ve made - cost efficient and eco-friendly!
Durable, efficient, and incredibly versatile – what more could you ask for from a wind turbine?
This wind generator not only supplies consistent power but also operates quietly which makes it perfect for residential use.
i live in a remote area where power cuts are frequent but ever since i got this wind generator things have been so much better 👍
Safety first! Really appreciate that it's certified safe for high wind speeds - gives me peace of mind during stormy weather 💨💪
This wind turbine has changed our lives, we're no longer dependent on the grid! 🏞️
the safety features are top-notch! no worries even when the wind speeds get high 😊
impressed by how seamlessly it integrates with my existing solar system. A great addition to my renewable energy setup.
The MPPT controller really maximizes energy output from every gust of wind!
I was looking for something reliable and found it in this generator. It's been consistent regardless of weather conditions.
i live in a pretty cold area but this baby doesn't seem to mind one bit. keeps generating power like nobody's business 😄❄️
We've integrated ours with a solar inverter for a hybrid renewable energy system - couldn't be happier!