SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing projector! Keystone correction feature makes it easy to get a perfect picture every time. I'm in love with this device.
ok
💖💖💖
Fine
This top-tier piece of technology has truly revolutionized my home entertainment experience. The crystal clear visuals are a sight to behold, making every movie night feel like an exclusive premiere. Even more impressive is the impeccable audio quality - it's as if I have my personal Dolby surround sound system right in my living room! Beyond that, the dual-frequency internet connection ensures smooth streaming without any frustrating interruptions. The icing on the cake? An ingenious keystone adjustment feature that makes setting up this device a breeze. It's an investment worth every penny!
good product
The dual-band WiFi is so convenient, streams my favorite shows without any hiccups Highly recommended!
satisfactory
Superb device with crisp visuals and rich Dolby sound. It’s like having your very own cinema at home 🍿🎬
Now we can adjust the screen size to fit our space perfectly.
Spectacular
wow 😍
I am amazed by this projector! It has transformed my living room into a mini cinema. The clarity of the images is just astounding – it's like having a real-life film set in your home!
Incredible!
This smart home theater projector is phenomenal! Its high-definition display brings movies to life right in my living room. And with its keystone correction feature, I never have to worry about distorted images anymore.
👍 Great buy
It's worth every penny! This projector offers sharp and clear image quality even on large screens, thanks to its 1080p resolution. The built-in Dolby Audio system also adds depth and dimension to any audio output.
Highly recommended!
Simply amazing.
This projector has made our family movie nights so much more enjoyable! The 1080p high-definition display offers such clear and vibrant visuals that even my kids have noticed the difference. The built-in Dolby audio system delivers crystal-clear sound which adds to our overall viewing experience. But what really sets this device apart is its smart features - with dual-band WiFi connectivity, we've been able to stream movies directly from our favorite platforms without any hitches. Plus, thanks to its keystone correction feature, we always get perfectly proportioned images regardless of how or where we set up the projector.
Worth it.
This product is a game-changer! The clarity and vibrancy of the visuals it produces are truly exceptional, making you feel like you're in your own personal cinema. It's evident that this device has been engineered with top-notch technology to ensure every detail on screen is crisp and clear. But what sets it apart even further is its built-in Dolby Audio feature. This provides an immersive audio experience that complements the stunning visuals perfectly - making movie nights at home something to look forward to. Another noteworthy feature is its dual-band WiFi connectivity which ensures smooth streaming without any lag or buffering issues. This means uninterrupted enjoyment of your favorite shows, movies or presentations. Additionally, the projector offers Keystone Correction – a handy tool for adjusting the projected image, ensuring it’s always properly aligned no matter where you set up your projector. A fantastic addition indeed! In summary: superb visual quality paired with amazing sound output and seamless internet connectivity makes this device a must-have gadget for all entertainment enthusiasts out there.
💯 Quality
worthy
I'm impressed by how easy this projector was to set up and use straight out of the box. Not only does it offer excellent picture quality but it also connects effortlessly with my devices via dual-band WiFi.