SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Love the 28-key RF remote, it gives me full command over the light settings. Super convenient!
This sensory curtain fiber optic light has been such an incredible addition in our sensory room at school. The kids love watching the dancing lights change colors while learning about different hues and their combinations through fun activities we've integrated into our curriculum using this tool. On top of being engaging and educational, it adds depth/dimension beautifully which helps children better understand spatial awareness too!
The fact that they're safe and non-electrically charged gives me peace of mind when using around kids and pets.
👍
Love how this light engages the senses, not just visually but also audibly with its sound activation feature 💃🎶
I must say, the remote control is very user-friendly 👍 Easy to change colors, modes and adjust brightness or speed!
Installation was easy peasy – now we enjoy stunning visuals every evening 😊✨
Let me tell you something: If you're looking for an immersive experience right within your living space - look no further than this amazing product. The curtain of light it creates is absolutely enchanting, transforming any room into a magical wonderland. I've installed this in my meditation space and the effects are surreal! It's like being transported to another dimension where you can truly relax and let go.
this product has become an essential part of our sensory sessions at work - everyone loves it!
Absolutely worth every penny! The long lifespan means less replacement hassles.
As an interior designer, I'm always on the lookout for unique pieces that add character and depth to spaces. This light has exceeded all expectations! Not only does it provide vibrant RGBW color effects but also its flexibility allows me to create customized designs - from curtains & waterfalls to flash points & more. And let's not forget about its sound activation feature; perfect for parties or simply setting up mood music at home!
This light creates such a magical atmosphere in our home...it's simply enchanting ✨💫🌟
recommend
The flexibility of these fibers is amazing - I've created some really cool lighting effects with them 🎆
This light adds a whole new dimension to our space – so immersive and engaging!
Impressive
ok
This light has become an essential part of our sensory sessions at work - everyone loves it! It's engaging and adds depth/dimension beautifully while being easy to control via Bluetooth app or remote.
I'm impressed by how many options this product offers: static colors, DIY color choices, sound activation...it's got everything!
These lights are not just beautiful but also safe for various environments. Great purchase!
wow
We've got ours by the hot tub; waterproof fibers mean no worries about splashes or dampness 💦😉
Fantastic quality! Waterproof and durable fibers make this ideal for both indoor/outdoor use.
i adore how versatile this item is - from static colors to diy hues all controlled via bluetooth app. top notch indeed!