SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Does its job well, though I expected a few more bells and whistles for the price. It's quiet, which is a plus.
This replaced an ancient calf massager and fits perfectly with my needs, especially in a tight space. Works great as an ottoman too. A remote would've made it even better, but setting it up before sliding your feet in does the trick.
Big fan of this product, use it all the time. Plus, it's super easy to store away and doubles as a footrest or ottoman.
It's alright, though I wish it came with more features. Just so you know, there's no remote included. I got it for my arched feet, and it does relieve some discomfort. However, I find myself having to pause and reposition my feet to hit the right spots. Despite this, I still think it was a worthwhile purchase.
Absolutely love this foot massager! It's the best one I've used, and I've tried a few other popular ones for comparison. The deep massage it provides is exactly what I needed. The calf massage feature is just a bonus. The best part is its dual function as an ottoman when not in use, so it doesn't just sit there taking up space. It blends in perfectly and is super functional. A solid 10/10 from me.
This gadget is pretty neat for its compact size. Just a heads up, you might want to grab the remote version. I missed out on that and kinda regret it. It's not exactly designed for smaller feet, but that wasn't an issue for me. The simplicity of its design and operation hit the mark for what I needed. For its price, it does a solid job of kneading and compressing. If you're after a gadget with tons of customization, this might not be for you since it's got just three modes. But honestly, all of them do a great job. It's got a sleek look too. Definitely a good pick for your first foot massager. Felt it was a bargain for the quality and the one-year warranty gives that extra bit of assurance. Highly recommend for anyone needing a simple, effective massage after long days on your feet.
It’s nice but could use more features for the price. The basic massages are fine, but I wish there were more options.
This is the best foot and leg massager I've owned. It's especially great for recovery days after a heavy workout.
Gave this as a gift to my dad, and he's been using it daily. He says it's helped with his foot and leg pain a lot.
It's an all-in-one solution for tired legs and feet. I like that I can just tuck it away when I’m done using it.
Perfect for relaxing after work. The massage and compression feel heavenly, and the heat is just right for me.
My wife and I fight over who gets to use it first. It's that good
This thing is pretty cool! It folds up so it doesn’t clutter the living room, and the massage gets deep into the foot muscles.
For the price, I was expecting a bit more. It's a decent massager but lacks the deeper massage I was hoping for.
It's compact and doesn't take up much space, which I appreciate. The massage is good, though I do have to adjust my feet to hit the right spots.
This massager has been a fantastic addition to our household. Everyone from my teenage son to my husband uses it regularly.
Not bad, but not great. It massages and compresses, yet I find myself wanting more options to customize the intensity.
Great after a day on my feet. The compression and kneading make my feet feel rejuvenated. Plus, it looks great in my living room.
It’s okay. The massage is nice but sometimes it feels like it's not enough, especially on the calves. The heat doesn't get as warm as I'd like.
A lifesaver for anyone with foot pain! I use it every night and it helps me sleep better. The heat feature is a nice bonus.
The design is sleek and it doubles as a stylish ottoman. The massage is decent, but I expected more intensity from the rollers.
Bought this for my mom who suffers from leg cramps, and she's been raving about it ever since. She finds the heat function particularly soothing.
Good value for the money. It massages pretty well, though I wish the calf section was a bit more aggressive. Easy to store away when not in use.
Absolutely love it! This massager is a game-changer for my aching feet and calves after long runs. It's like having a personal masseuse at home.