SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is a hit—stellar picture and sound quality.
Snagged the perfect projector and now I'm streaming Netflix, Amazon, and Sony live in full HD right on my wall. The clarity and sound are top-notch.
This thing's a steal for the price. Pairing it with my PS5 has been awesome—great screen size and quality.
The picture quality's sharp, and the sound's decent enough for my small bedroom. A Firestick really elevates the whole experience.
Crisp and clear images every time.
For what you're paying, this is the best projector out there. Just a heads-up, it maxes out at 1080p, but that's plenty for most.
Dived deep into projector research for a month before pulling the trigger on the Wanbo X5. It's been about 10 days, and it's exceeding expectations. Bright, vivid images on a 120-inch screen from 13 feet away. On a budget? Don't second-guess this one.
In a dim room, it's just as good as a Full HD TV. I've got a 50-inch 4K but prefer the 120-inch projection. The immersion is unreal—it's like everything's happening right in my room. Honestly, it doesn't feel inferior to my 4K TV, especially since most content I watch isn't in 4K anyway. It's been a game-changer.
If you're on a budget, this is your projector. Might need to bump the brightness up a bit, and you'll want an external stick for streaming. Brightness could be better, but it's unbeatable for the price.
It's a solid product. Totally worth the price and I'd recommend it in a heartbeat.
Teamed it up with a MiBox 4, and the results are super sharp. Still figuring out all the features, but my family loves it.
Been watching the Cricket World Cup and movies non-stop for 6 days. It's loud, clear, and the picture quality is spot-on. Looks sleek, too. An Amazon Fire TV Stick makes it even better. The auto keystone and focus are clutch. Seriously, turn your place into a cinema with this.
For the price, it's giving off good brightness. Right out of the box, it feels like money well spent.
Wasn't sure it'd handle the light in my room, but it nails vibrant pictures even in daylight. For the price and the big screen experience, it's a steal.
In this price bracket, the quality's unbeatable. Don't hesitate, just get it. The picture quality will impress you.
I've got a few projectors, but the Wanbo x5 takes the cake. Works great even with the lights on, like a TV.
If this lasts, it's a smarter buy than a TV. First impressions are solid. It's a bit bigger than expected, but that's all good.
Everything's good from all angles.
Super easy to use with auto-focus and the clarity's impressive. Definitely worth the money.
The image quality is just stunning.
Bought this for my nephews, and they're all over it. The picture and sound are spot-on.
Top-notch projector for sure.
Just got this today, and wow, it's even better than I was hoping for.
Super user-friendly and the picture quality's sharp.
Been a week with this projector and it's blown me away. Bright enough to cut through ambient light, and the clarity is just unbeatable. It keeps up perfectly with fast-paced games and sports, no stutter or lag. Hooking up a Soundbar for that immersive audio is easy too. Got my setup delivering Dolby Atmos sound by connecting my 4K FireTV stick directly to the soundbar, then linking it to the projector. If you've got a 4K pass-through on your soundbar, this is the way to go. Otherwise, an HDMI to Audio or SPDIF splitter will sort you out, sending audio to your soundbar and video to the projector. For the quality and features you're getting, it's an absolute steal. Plus, the built-in speakers are surprisingly decent.