SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Matches the description perfectly, making it ideal for us newcomers to drone flying.
Loving it so far. Had a successful first flight without any issues.
My kid is all over this drone, finding it super easy to handle, especially the camera's stability which is just impressive! It's definitely a recommend from us for anyone just getting into drones. This is one of those rare finds that exceed expectations. We're really pleased with how this purchase turned out!
I'm totally into this drone. Honestly, it feels like the best purchase I've made. Learning to fly it was a breeze, and it's brought me so much joy. I hesitated for the longest time, worried it would be too complicated, but it turned out to be incredibly user-friendly. A tip: check out some tutorials on YouTube to grasp the basics and limits. Flying it is a blast, and the battery life isn't too shabby either. So much fun!
The delivery was spot on—arrived super quick! And everything works flawlessly. Really can't fault it.
Jumping into the drone scene with this purchase was a solid choice. The setup was straightforward, and it's priced well for the quality you get. It lacks proximity sensors, which actually might be a plus since it forces you to learn the ropes properly, setting you up for more advanced flying down the line. Really satisfied with this buy.
Gifted this to a family member who's really into tech, and it was an instant hit. He absolutely loves it.
This is an awesome first drone for beginners! Syncs seamlessly with my iPhone 15 and flies without any issues.
This drone is seriously cool! As someone pretty new to the drone world, I've found it super easy to get confident flying it. It feels robust enough to handle a few bumps and knocks. Definitely a great buy for newbies looking for something more advanced without breaking the bank.
As a beginner, I was cautious about spending a lot on a drone I might end up crashing. But so far, so good! Learning heaps from various videos. The camera quality is impressive, as is the flight time.
Flying this drone is a breeze, and the camera stabilization is fantastic, making for crystal clear photos and videos. Highly recommend it.
Overall, my experience with this drone has been overwhelmingly positive
I've been into RC helicopters and car racing for years, but getting into drones feels like leveling up in the world of remote control. The precision in flying and hovering is unmatched, really easy to get the hang of. It’s like this drone sets the bar for what to expect from the tech.
If you're new to drones and want something that packs a punch without emptying your wallet, this is a fantastic choice. It's the perfect gateway to experiencing all the incredible stuff drones can do.
This drone is seriously impressive, offering solid performance and quality.
Bought mine primarily for keeping an eye on things, and it's been stellar, even in strong winds. The image quality is sharp and clear, not at all grainy. Getting extra batteries was a good move for more flight time. Happy with my decision, it’s also a blast to fly.
You definitely get your money's worth with this drone. It's stable, flies smoothly, and the video quality is more than enough for capturing personal moments.
Loving how user-friendly it is, though I do wish it had more features and customization options through its app.
The drone lives up to its promise, although the area restrictions can be a bit tight considering its size. Safety's important, of course, but the limits can feel a bit over the top. Still, it's a top-notch drone in my book.
This little flyer is incredible, perfect for beginners. Just two weeks in, and I'm already looking to explore more advanced flying. Took me a while to decide to dive into the drone world, but now that I have, I’ve got zero regrets. Highly recommend it to anyone curious about flying drones.
Fantastic
If you're debating whether to step up your drone game, I'd say go for it. While it might not have some of the fancier features like follow me or waypoint navigation, its stability is top-notch, reliably returning to within a few feet of its takeoff point. The image and video quality are impressive, as is the battery life. It handles well, even in windy conditions, and I'm always excited for another chance to fly it.
What really impresses me is how smoothly and fluidly it flies, especially when using the RC control. It's nice not having to fiddle with the app too much to switch flight modes.
I use this drone daily for work, checking out roofs and gutters. It's straightforward to handle and the camera does a fantastic job. Definitely recommend it for professional use.
The learning resources provided are fantastic, making it easy to pick up flying techniques.