SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Despite initial reservations due to a limited budget and sparse reviews, this PTZ camera has been a fantastic addition to our church streaming setup. The 10x zoom performs admirably, and the intuitive remote control simplifies operation. Installation was straightforward, and the build quality feels robust. Its performance under artificial lighting is exceptional, though it does struggle a bit with natural light contrasts. For churches looking to dive into streaming without breaking the bank, this camera is a wise choice, easily recognized and integrated with OBS.
Had a rocky start with setup issues, but customer support was phenomenal, guiding me through to a fully functional setup. Now, it's working flawlessly, enhancing my video communication significantly.
For my Zoom meetings, this camera has been a game-changer. Sleek design and superior image clarity have made my video calls much more professional
Initially, the camera tended to drift too far left or right, but it turned out to be a simple fix with just replacing the remote's batteries. The image and zoom quality are more than adequate, offering solid video for PC connections. It's become a reliable tool for my online communications.
I like it. The zoom and pan features are impressively smooth, and the video quality holds up well in our brightly lit venue.
Nice quality camera
On a tight budget for our small congregation's live streams, this camera was a godsend. The video quality far surpassed my expectations, meshing perfectly with OBS without any headaches. The pan, tilt, and zoom controls are smooth as silk, preserving image quality at all levels of zoom. The preset camera angles on the remote have been a huge time-saver. The ceiling mount was straightforward to install, and overall, I'm thrilled with the purchase. For anyone streaming from a distance, this is the camera to get—just pair it with a top-quality USB cable.
great
Our conference room got a major upgrade with the 4K PTZ Camera, turning our virtual meetings around with its sharp clarity. The pan-tilt-zoom functionality makes framing the team effortless, enhancing our remote communication significantly. Setup was a breeze, blending seamlessly with the room's aesthetics. The autofocus feature keeps up with the pace, ensuring we're always in focus, even when moving around—a couple of screenshots I've taken attest to the zoom and quality in action. It's become an indispensable tool for our video calls, highly recommended for any team looking to elevate their conferencing setup.
Picked up a Tenveo cam for my online tutoring sessions, and it's been absolutely stellar. Crystal clear video and audio make it perfect for both teaching and meetings. Hooks up to my laptop without any hassle, and the sleek design doesn’t hurt either. Been a daily driver without any issues. Packaging was solid, and the customer service was on point with their quick responses. Totally feel it’s been worth every penny.
Snagged the 3X version for our church broadcasts and was instantly sold on it. Plug it in, and off you go—massive upgrade from the old cam we had. Initially, it had to sit front and center, not ideal because of the zoom limitations. Ended up putting it in the front row, which wasn’t exactly the pastor's favorite setup. Running the feed through OBS Studio from my laptop and adding our church logo to the stream really polished the look. Eventually, switched to the 10X for its better zoom, setting it up at the back with a long ethernet cable and a USB adapter to make it work. The remote control makes it easy to switch views, even though it's IR-based and gets a bit finicky with the USB slot in the way. Still exploring control options, but so far, OBS integration has been seamless for switching shots, despite some slow and noisy zooming on tight shots. The auto-adjust features for lighting and focus are pretty neat, though color consistency is a bit off between cams. A fellow churchgoer bought the 3X for his business after seeing it in action, and I didn’t think twice about grabbing another 10X. Highly recommend it for its adaptability and quality.