SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We recently purchased this sectional sofa set for our patio - what an excellent choice we made! Not only does it look stunning but also holds up well under varying weather conditions which was one of our main concerns living in a region with unpredictable climate changes throughout the year.
In love with this sofa set. It's the perfect addition to our garden!
this couch has become the favorite spot at home 😊 even the dog loves it lol
Our new favorite spot at home? Definitely, this stylish L-shaped couch that sits beautifully in our garden area! From reading books during daytime to hosting friends over for evening chats - all activities are so much more enjoyable with such comfy seating available outside!
Impressed by the quality of this outdoor furniture. Worth every penny!
ok
I must commend not just the high-quality materials used but also thoughtful design that goes into making this outdoor sofa set perfect fit for any kind of external decor theme you might have going on. It’s modern, yet timeless – a rare combination to find these days.
😊
Super comfy and easy to assemble - highly recommend!
Impressive
From the moment I saw this L-shaped sectional, I knew it was exactly what my patio needed! Now that it's here and all set up (which by the way was super easy), I can't express how much more inviting our outdoor space feels. Whether we're having a family BBQ or simply enjoying an evening under the stars, this sofa set offers comfort and style in one package!
The best part of our backyard now? Definitely, this amazing sectional.
I'm really happy with my purchase. This sofa set is just perfect!
recommend
Ever since purchasing this L-shaped sectional couch, our patio has transformed into a haven where everyone loves spending their free time – be it kids playing around or adults indulging in some relaxing moments after busy day at work. The quality of material is impressive, it's durable yet feels soft to touch making lounging outside even more enjoyable experience.
so in love with this l-shape couch!! it’s super cozy & looks fantastic on my deck
Satisfactory
this outdoor furniture is top-notch... couldn't be happier with my purchase!! 👌
excellent
This L-shaped sectional is a dream come true! It's comfortable, durable and looks great in my backyard.
The design of this L-shaped couch adds an elegant touch to any outdoor area while its durability against different weather conditions makes it worth every penny spent.
A fantastic addition to our patio. The quality is top-notch and it was to put together.
cozy
We recently purchased this outdoor sofa set and what an excellent choice we made! Not only does it look stunning but also holds up well under varying weather conditions which was one of our main concerns living in a region with unpredictable climate changes throughout the year.
So impressed with this furniture. It's sturdy yet lightweight, making it perfect for outdoor use!