SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hey there, I just wanted to share my experience with this foot massager. Let me tell you, it's like a warm hug for your tired feet after a long day. I work as a nurse, and you can imagine how much walking and standing I do. This little machine has been a game-changer for me. The moment I slip my feet into it, I feel instant relief. The air-wrapped feature is like having little clouds gently massage your feet, and the added warmth just melts away all the tension. What I love most is the pedicure function - it's like a spa treatment right at home! I can customize the settings to fit my mood, whether I want a deep massage or a gentle kneading. And let me tell you, it's not just me who's loving it; my husband, who spends hours on his feet at work, is also obsessed with it. Trust me, if you're looking for something to soothe your tired feet and provide some much-needed relaxation, this foot massager is the way to go.
Delivered as expected, the packaging was sturdy, and the massager was in perfect condition. It works flawlessly, offering excellent value for its price. Very satisfied with the purchase!
Easy setup, elegant design, and effective functionality. This massager is a great addition to my self-care routine.
This foot massager is a game-changer! It leaves my feet feeling incredible, especially with the combination of heat and massage options. The variety of settings allows me to customize my experience every time. After my intense sports activities, this massager is a lifesaver. It provides a therapeutic touch akin to a real massage therapist's hands, covering every inch of my feet. The customizable features, including pressure intensity and heat, make it indispensable for relaxation and recovery.
Who doesn't enjoy a good foot massage? This massager offers different settings and is perfect for relaxation while watching TV. A definite hit with the recipient!
An absolute delight! This foot massager feels like having a professional masseuse at home. The pressure variation and heat function are perfect for addressing foot issues like plantar fasciitis. The remote control adds to the convenience, and the design is sleek and modern.
Just received this today, and I'm already impressed with its performance.
From the moment I tried it, I knew this foot massager was special. Its diverse massage techniques, easy-to-use controls, and removable foot sleeves for hygiene make it a standout product. A must-have for anyone seeking relaxation and improved circulation.
Purchased as a gift for my mother, and she absolutely loves it!
The massager arrived on time and in excellent condition, thanks to good packaging. It functions perfectly, and while only time will truly attest to its durability, so far, it's been a great buy. Highly recommended!
Incredible relief for tired feet. Highly recommend!