SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good enough
This is hands down one of the best investments I've made for myself as a photographer. The RGB LED lights have opened up new creative possibilities for me – from dramatic shadows to subtle hues, you name it!
very glad ive purchased it
The product provides great lighting and its build quality exceeds expectations.
i'm genuinely blown away by these lights! they're incredibly versatile and offer such a broad spectrum of color options just what i was looking for in my home studio setup. their durability is surprising considering how lightweight they are. plus, switching between warm and cool tones depending on the mood i want to set in my pictures is so effortless! wasn't sure about getting another led light after some bad experiences but boy am i glad i took a chance on this one! its performance surpasses all expectations - delivering consistent high-quality illumination even under challenging conditions.
useful tool
Absolutely adore how portable this lighting kit is – perfect for on-the-go shoots or tight spaces 📷
pleased with my purchase!
super useful and convenient
If you're a photographer, whether amateur or pro, this lighting kit is a real game changer. It's got everything you need to take your shots from good to great. What makes it stand from the crowd? Well, let me tell ya. First off, the color accuracy is seriously impressive. You know how sometimes you take a shot then when you look at it later, the colors are all wonky Not with this bad boy. The hues come out just as they should every single time - vibrant and true-to-life without any of that weird tinting some other kits can give ya. But what really sets this kit apart is its adjustability. We've all been there: trying desperately to get the right angle or struggling with an uncooperative light source during an important shoot. With this kit though, those frustrations become things of the past! It offers flexibility like no other; allowing for adjustments on-the-fly so that you can nail that perfect shot without breaking a sweat. This isn't just for portrait photographers either; product photographers will find it equally useful too! No matter what type of photography tickles your fancy - be it capturing people's smiles or showcasing products in their best light (pun intended), this lighting kit has gotcha covered! So if you're looking for something solid in terms of both performance and versatility – something that delivers superb results consistently across different types of shoots – then look no further than this lighting kit. Trust me on this one; once you start using it, I bet my bottom dollar there'll be no turning back!
perfect for both indoor and outdoor shoots 😊👍
Very happy customer here!
fine
not only does it provide sufficient lighting but also comes packed well and arrives promptly 👏👍