SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wooden construction is incredibly sturdy, handling my big cats with ease.
The built-in scratching posts have saved my furniture from being destroyed. My cat prefers them over everything else!
Satisfying
The wooden design looks great in our living room, and it's sturdy enough for both of our big cats 🐈🐈
Not just functional but also stylish! This tower adds an elegant touch to our home while providing endless entertainment for our kitties 🐱
this thing is a lifesaver! My furniture has been spared from claw marks thanks to the integrated scratching posts.
The design of this cat tower is impressive - it's functional yet stylish. It fits perfectly in our living room while offering plenty of entertainment for our kitties.
This tower has been a game-changer for my active felines. They're constantly climbing, jumping from one platform to another, keeping them busy throughout the day. The built-in scratching posts are an added bonus - my furniture has finally been spared!
amazing
A perfect blend of functionality and aesthetics. My cats are thrilled!
There are so many things about this cat tower that make me happy as a pet parent! Firstly, it addresses multiple needs: playtime with its various tiers encouraging exploration; nap time with cozy nests; scratch time with built-in posts made from pet-friendly materials protecting my furniture while satisfying natural instincts...and all these in just one product! Secondly, despite being such a comprehensive solution for feline well-being (both physical & mental), it doesn’t compromise aesthetics because its wooden material adds elegance fitting perfectly into our living room decor style. Lastly but most importantly - seeing how much joy & comfort it brings to my cats...they absolutely love their new playground and retreat!
What sets this cat tree house apart from others in the market is its thoughtful design that combines aesthetics with functionality. The wooden material not only adds an elegant touch to our living room decor but also ensures durability and stability. Each tier is easily accessible even by my older cat while still accommodating her playful nature.
It's been a hit in our house! Cats love playing on the different tiers.
The quality of this product exceeded all expectations! It's sturdy enough to handle my large cats without any signs of strain or instability. Plus, they love lounging around on different levels depending upon their mood.
My furniture has finally been spared thanks to the integrated scratching posts.
My kitty loves her new playground 😻 She’s become more active since we got this
Love how this cat tree blends seamlessly into our home decor.
I was pleasantly surprised by the quality of this cat tower. The wooden construction is sturdy and durable, providing a safe environment for my cats to play and relax.
My cats can't get enough of their new playground! From lounging on the cozy nests to scratching their claws, they're always occupied.
With multiple levels and spots for individual or shared fun, this tower accommodates all three cats seamlessly. A great purchase indeed!
recommend
I was initially worried about the size of cat tree house, but it fits perfectly in our living room. The wooden design is elegant and blends seamlessly with our decor. My two cats have been loving the multiple tiers and scratching posts.
My older cat loves the lower levels while my younger one enjoys exploring all five layers – perfect for multi-cat households like ours! I'm really impressed by how well thought out this design is.
From easy assembly to its robust construction – everything about this tower screams quality! My three big cats can't get enough of it.
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