SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If anyone had told me before that I would be obsessed with my new sink, I'd have laughed at them. But here we are! This ceramic oval wash basin is not just pretty; it’s the perfect blend of style and functionality.
This hand-painted countertop sink isn't just another bathroom fixture – it's a work of art! Each time someone visits us, they can't help but comment on how stunningly unique it looks!
i never imagined i would be raving about a sink but here i am! absolutely love how chic it looks in our bathroom 👌
This product exceeded all expectations. Quality material, gorgeous design plus great value for money!
When looking for something to add a touch of luxury to my bathroom, this marble finish countertop sink caught my eye instantly. And boy am I glad about making the purchase. It fits perfectly into the space while adding an element of sophistication that was previously missing.
Never thought a sink could be a statement piece until I bought this one. It's absolutely gorgeous.
Impressive.
This ceramic oval basin is more than just functional, it's aesthetically pleasing too!
The marble finish and hand-painted design have added an artistic touch to my bathroom.
This ceramic oval wash basin has become the highlight of my bathroom. Its unique design and stylish look have transformed the entire space into something out of a home decor magazine.
recommend
I received this as a housewarming gift from my sister, and it turned out to be one of the best gifts ever! The detailed hand-painted design is so beautiful that I can't help but admire it every time I pass by our bathroom 😍
👍
Never thought I'd say this, but here goes - I absolutely love how chic this sink looks in our bathroom. It's not just about its functional aspect; it’s also about how well it matches with our interior and brings an elevated sense of style 👌
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