SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lid design could be better, it pops off sometimes, but otherwise, it serves its purpose. I use it for my iced coffee every morning.
It's a bit tricky to use, especially removing the inner plastic part to get to the ice.
It makes good ice. I like it.
I bought this based on search results. Once I got the hang of it, it's my new favorite gadget. Just fill it to the first level, press down the cup, and freeze. Once frozen, squeeze and push up from the bottom for easy release. Perfect ice every time!
I was skeptical at first, thought I'd wasted money, but it actually works pretty well. Not a lot of ice, but does what it says. Quite happy with it.
Just add water to the basin and push the plastic piece into place. Filling it by pouring down the sides is messy. Push the cup down and the water fills the mold perfectly.
This is great for my fridge freezer, saves a lot of space and is super easy to use. The kids love making ice with it now.
My mom got this for me after seeing it on TikTok. It works just like in the video, and I love crunching on the thin, round ice.
Very nice product, highly recommend.
I decided to keep it.
It's easy to use but really needs to come with instructions.
We live in the country with old pipes, so the auto ice maker is off. This was weird at first, but it works perfectly once you get the hang of it. Doesn't make too much ice at once but enough for about 4 people.
It's important to follow the instructions. I haven't ended up with a hockey puck at the bottom, and the ice cubes don't meld into a giant block. It's self-contained and no mess.
Our new place didn’t have an ice maker, so I bought this after seeing it on TikTok. It takes a bit to figure out the best method, but it's definitely worth it. Much better than traditional ice cube trays!
Despite some negative reviews, I find this product cool. I struggle with regular ice cube trays and bought this to make ice more easily. It's a bit of a struggle but manageable, and I can take the ice out myself. If I can do it, so can you! It's easy to use and I'd buy it again.
This is easy to use and the ice comes out easily. However, filling it can be tricky as the inside bucket doesn't always stay down, resulting in an ice disk at the bottom.
It fits perfectly in a tiny freezer, freezes fast, and the ice comes out easily. The molds are a bit larger than I'd prefer but still a good size. Filling it properly takes a bit of practice, but overall, I'm happy with it.
I love using it for my iced coffee in the morning. It makes enough ice for a single cup.
It takes a bit of getting used to, especially where to fill the water. Don’t overfill it and keep adding ice to the cup inside. Once you get used to it, you'll like it! It's better than nothing 😊
I bought it so I wouldn't have to buy ice every other day.
I think this product is a great idea but could be improved with a locking mechanism to keep the interior container fixed. If not sealed tightly, the water pushes up the interior bucket, leaving a big ice cube at the bottom. The lid doesn't prevent this. Filling it with water is a bit tricky, especially if there's already ice in the interior container.