SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Installing this light in our entryway made such a difference. The handcrafted details and frosted gold finish create a welcoming atmosphere for our guests. It's both stylish and well-made.
In my quest to find the perfect light for our foyer, this fixture stood out for its exquisite handcrafted quality and stunning frosted gold finish. It's not only a source of light but a piece of decor that enhances the entire area's look. The installation process was hassle-free, and its compatibility with various LED bulbs allows for customizing the light's warmth, making it versatile and practical.
Adds the perfect touch of glamour!
I needed something special for my newly renovated kitchen, and this light fit the bill. The frosted gold finish and handcrafted design have received so many compliments from friends and family.
Perfect light, love it! ❤️
This light fixture has become the centerpiece of my living room. Its handcrafted design and frosted gold finish catch the eye immediately. Installation was straightforward, and it works seamlessly with the room’s decor. A beautiful, high-quality product that’s both functional and stylish.
Exceptional craftsmanship, truly a statement piece!
I needed a light for my art studio that would not only illuminate the space effectively but also inspire creativity. This handcrafted, frosted gold finish light was the perfect choice. Its intricate design and warm light create the perfect ambiance for my creative work. Easy to install and compatible with various LED bulb options, it has enhanced the functionality and aesthetic of my workspace, making it a place where I love to spend time and create.
As an art lover, I appreciate the intricate details of this handcrafted light. It's like having a piece of art that also serves a practical purpose in my living room. Truly a unique find.
Absolutely stunning!
Very good quality and the installation process was simple. My husband had it up in no time, and it looks just like the photo.
Lights up beautifully, easy setup!
Perfect ambiance, so happy!
Simply stunning, brightens up my day!
I'm in love with the intricate craftsmanship of this light fixture. It's not just lighting; it's a piece of art that elevates my bedroom's aesthetic.
The versatility of this light fixture is amazing. It works perfectly in my eclectic living room, and the ability to choose between different LED light settings is a great feature. Definitely a worthwhile purchase.
Vintage charm meets modern functionality – absolutely in love!
Top-notch quality! 💯
I was on the hunt for a unique light to complete my master bedroom makeover, and this piece exceeded all expectations. The handcrafted details and vintage charm of the frosted gold finish bring such character to the room. It was easy to install, offers versatile lighting options, and the compliments from visitors haven’t stopped. Truly a statement piece that adds elegance and warmth.
Vintage charm at its best! 🌟
I was pleasantly surprised by the quality and design of this light. It was very easy to install in my guest room, and the handcrafted details really stand out. It's both practical and beautiful.
This light fixture has become the centerpiece of my living room. Its handcrafted design and frosted gold finish catch the eye immediately. Installation was straightforward, and it works seamlessly with the room’s decor. A beautiful, high-quality product that’s both functional and stylish.
Elegance redefined! Transforms any room into a sophisticated space effortlessly.
Transformed my space! 🏠
Transformed my space, absolutely gorgeous!