SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glossy finish is a dream to clean. It stays looking fresh and clean with minimal effort.
Wow, this basin has made our bathroom feel like it's straight out of a luxury hotel. The high-quality glass and solid brass faucet are durable and stylish. Also, the ample space means less mess on the counter. A total win-win!
Ready to take your bathroom to the next level? This sink combo does just that. It's stylish, high-quality, and easy to keep clean.
The surface sparkles and shines, completely transforming the space. It's the first thing people comment on when they see my bathroom. Just when I thought my bathroom couldn't look any better, this glass vessel sink proved me wrong. The sleek design and easy-to-clean surface have made it my favorite upgrade. And installing it ourselves felt like a real accomplishment. 🛠💖🛠💖🛠💖🛠💖🛠💖
Installing it was easier than I thought. It's great not needing a plumber and being able to do it myself.
This sink was a major upgrade for my bathroom. It's not just functional but a statement piece that adds a luxurious touch.
The moment I unboxed this basin, I knew I had made the right choice. The high-quality glass and elegant faucet have given my bathroom a luxurious feel without breaking the bank. It's spacious, scratch-resistant, and the water flows beautifully from the faucet. Cleaning is a breeze, which is a huge plus in my book.
It adds such a unique touch to my bathroom. Really stands out.
Super pleased with this purchase. It's big, deep, and looks amazing.
This sink is gorgeous, and the faucet matches perfectly. Feels very sturdy.
I was looking for something unique for our bathroom renovation and stumbled upon this glass vessel sink. It's absolutely stunning! The black glass is thick and feels premium, and the chrome faucet matches perfectly. I appreciate how everything needed for installation was included, making my life much easier. It's become the centerpiece of our bathroom.
This sink is a stunner, seriously high-quality stuff.
Delivery was quick and the quality is fantastic.
Super happy with the vibrant colors and sturdiness. It arrived sooner than expected, complete with all parts and was packaged very well. Absolutely ecstatic!
It looks just like the pictures and came in mint condition.
Haven't installed them yet, but both came really well packaged. They're quite heavy, signaling good quality. One has tiny bubbles inside the glass, but it actually adds to the charm. Overall, very happy with them.
As someone who loves DIY projects, this sink and faucet combo was a dream come true. The quality of the tempered glass is evident, and it feels sturdy and durable. The generous size of the sink makes it practical for everyday use, and the glossy surface is surprisingly easy to keep clean. It's a fantastic blend of style and functionality that has made a significant impact on my bathroom's aesthetic.
It looks incredible against my black walls with matte gold accents. The outer texture catches the light beautifully, adding a sparkling touch to the whole room. Exactly what I wanted!
It arrived perfectly with no damage, and the colors are even more vibrant in person. Absolutely perfect, and I'm thrilled!
Was pleasantly surprised by the quality of these glass vessel bowls. The glass is super clear with a few air bubbles that add character. Even the drain and piping are high-quality metal, not the cheap plastic you sometimes get.
I recently installed this crystal glass vessel sink in my master bathroom, and it has completely transformed the space. The sleek black design adds a modern touch, while the solid brass chrome-finished faucet exudes sophistication. Despite my initial concerns about installing it myself, the process was straightforward and hassle-free. It's not just a sink; it's a statement piece that elevates the entire room.
The look of this sink is just phenomenal, and putting it together was no hassle at all.
So excited about this sink! We haven't got it installed yet, but just looking at it, you can tell it's going to make our bathroom pop. Really impressed with the quality, and fingers crossed the color stays as vibrant as it is now.
Hands down the best sink I've ever had. It arrived earlier than expected, packaged like a treasure, and the installation was straightforward. Every time I walk into the bathroom and see it, it brings a smile to my face.
This sink is absolutely a work of art. It's even more gorgeous in person than in the photos, and everyone who sees it can't stop complimenting it. Cleaning it is so easy – a quick wipe and it's like new again.