SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
my cat is in love with this! they spend hours playing with the toy, and when they’re tired, they curl up inside for a nap. it’s the perfect size for my small apartment and doesn’t take up too much space. the materials are soft and durable, and the whole thing is really well-built. i also appreciate how easy it was to set up. it’s sleek, modern, and blends in perfectly with my decor. i’m really happy with this purchase, and it’s become my cat’s new favorite spot. highly recommend it to anyone with a playful and curious cat.
i didn’t think something so simple could make such a difference. she absolutely adores her new home
😺Every cat owner needs one of these! Keeps them occupied while providing a safe space to rest.
💖Delighted by how much my cats enjoy their new playground-slash-house, definitely worth every penny!
This little gem has been an absolute hit in our household – even our dog tries to squeeze into it!
this has been a total game-changer for my cat. they’ve always been a bit picky with toys, but they absolutely love batting this one around. when they’re done playing, they curl up inside for the coziest nap. the whole thing is super well-made, with sturdy construction that feels like it’s going to last a long time. i love that it’s compact enough to fit in my living room without taking up too much space, and the sleek design is a bonus since it fits right in with my decor. the material is soft and easy to clean, so it’s low-maintenance for me. i couldn’t be happier with this purchase, and my cat seems to feel the same way. if you’re looking for something that combines playtime and relaxation, this is an excellent option. highly recommend it to other cat owners looking for something fun and functional for their furry friend.
wowza!! never seen mittens take so quickly to something before.
it's okay, my cat plays with the toy sometimes, but prefers other spots to sleep.
my cat loves this! they play with the toy for hours and then curl up inside for a nap. it’s the perfect balance of fun and comfort. the design is sleek and modern, so it doesn’t look out of place in my living room. i’m really happy with the quality too. definitely a great addition to my cat’s playtime routine!
❤️ my cats are in love with their new playhouse, they're always either playing or snoozing in it.
i've bought many cat houses before but none have been as successful as this one!
highly recommend
i’m so happy i got this for my cat! they’re usually picky about toys, but this one has kept them entertained for hours. the toy is fun for them to bat around, and the interior is soft and cozy, perfect for napping afterward. i love that it’s not too bulky, so it doesn’t dominate the room, but it still gives my cat enough space to play and rest. the design is sleek and modern, which is a bonus since it blends in well with my decor. it’s also easy to clean and feels very durable. overall, a great purchase for any cat owner.
the design is cute but my cat only uses the toy occasionally not a must-have.
😊Seeing how much joy this brings to our cats makes it worth every cent. Highly recommended!
This was an instant hit with my kitties - I can't get them out of there!