SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This electric spin mop has transformed my cleaning routine with its cordless design and powerful spinning heads. The smart water spray and LED headlight make it ideal for reaching every corner, and the adjustable design fits everyone's needs. It's so light and easy to use, making it a favorite in our household.
Cleaning floors has become a less daunting task with this electric mop.
I used to dread mopping the floors, but this electric mop has changed all that. Its dual spinning heads are relentless on dirt, yet gentle on my floors. The cordless design is liberating, and the adjustable handle means I can get to those hard-to-reach places without any extra effort.
With this electric spin mop, I have found a powerful ally in my quest for a clean home. The cordless operation is incredibly convenient, and the twin spinning heads work tirelessly to lift dirt from my floors. Plus, the water spray feature is incredibly handy for stubborn stains, and the LED lights ensure I don't miss a thing.
Never thought I'd rave about a mop, but here we are.
The double spin head technology on this mop works wonders on my hard floors. The cordless design makes it easy to navigate through rooms, and the smart water spray comes in handy for sticky situations. It's a comfortable and efficient cleaning tool that has cut my cleaning time in half.
Gone are the days of heavy, cumbersome mops. This mop is lightweight and user-friendly, perfect for anyone in the family to use. The cordless feature paired with the powerful spinning heads makes mopping less of a chore and more of a breeze, and the LED light is ideal for seeing into every corner.
cleaning has become so much easier since i got this electric spin mop. the cordless feature is incredibly convenient, allowing me to move freely around the house. the water sprayer is perfect for controlling moisture, especially on my hardwood floors. the LED headlight is a great addition, helping me see all the dirt and dust even in dimly lit areas. the spinning action is powerful and does an excellent job of cleaning with minimal effort on my part. the mop is lightweight and easy to handle, making the whole process much less tiring. i’m also impressed with the battery life; it lasts long enough to clean my entire home on a single charge. overall, this mop has made cleaning much more efficient and enjoyable. highly recommend it!
Mopping used to be a hassle, but with this cordless mop, it's a breeze. The double spinning heads work like a charm, and I love not having to worry about cords. The adjustable design makes it easy to reach every corner of my home, and it's gentle on my hardwood floors.
Ever since I got this electric mop, I've been looking for excuses to clean. The cordless design and double spin head technology are superb, and the smart water spray feature handles spills without hassle. The LED headlight spots hidden dirt, making cleaning almost, dare I say, fun.