SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This round sink has transformed our vanity top into something out of a home decor magazine! It's not just pretty but also practical
Satisfied.
the best decision i've made for my bathroom remodel was getting this ceramic sink. it looks classy, durable yet super affordable.
ok
I'm over the moon with how great this sink looks on my vanity top. Its elegant design has really elevated the overall aesthetics of our restroom 🌟
elegant
👍
this is hands-down one of the most beautiful sinks I have ever owned... its round shape fits perfectly in our small bathroom giving it an elegant look without taking up much space.. couldn’t be happier 😊
wow
Excellent.
Fits perfectly and looks stunning on my vanity top.
this sink has been such an amazing addition to my bathroom remodel project... its elegance radiates in the room and it's surprisingly affordable for its quality.. love that it's so easy to clean
recommend
I'm absolutely delighted with this ceramic basin! It adds just the right amount of sophistication to my restroom while being very practical at the same time - simple cleaning and no staining issues whatsoever.
Pleased.
opting for this round sink was one of the best decisions i've made during our renovation...it looks chic yet durable and doesn't break the bank.. plus, keeping it spotless is straightforward which saves me some precious time 🙌
Love the sleek design of this sink!
I'm really pleased with how this round ceramic sink has elevated my bathroom's aesthetics. Its sleek finish and elegant design have transformed the vanity top into something you'd see in a home decor! Plus, it's not just about looks - its practicality is unmatched as well. Cleaning is straightforward and there are no staining issues to worry about.
nice
Affordable.
This ceramic sink was an excellent addition to our bathroom remodel project. It exudes class without being overly extravagant, fitting perfectly on our vanity top while still leaving ample space for other essentials. The best part? It's super easy to clean, saving me precious time that can be better spent elsewhere!
Gives my restroom a classy touch.
good quality
Cleaning it is unbelievably easy.
ok