SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This aspirator works better than traditional bulb syringes.
Essential for parents, especially during illness seasons. Indispensable in our household.
Despite its unusual method, this aspirator is quick and effective, causing less distress to my baby.
It's easy to clean and performs its job well.
Extremely helpful for clearing little ones' noses.
This tool is great for removing boogers from my baby’s nose.
Far superior to bulb syringes, this aspirator is the best for clearing nasal passages.
I initially registered for this aspirator as a precaution, but it became essential for my baby who frequently had milk come out of her nose. It's more effective and easier to use than the bulb syringe provided by the hospital.
I firmly believe that every parent should have this product. Don’t hesitate to get it.
After struggling with a syringe bulb, I switched to this aspirator and it worked wonders. I'm not going back to the bulb.
This is an excellent tool for baby boogers. For best results, don't cover the entire nostril, and consider having a second tool for stubborn mucus.
A great gift for baby showers.
The product matches its description perfectly, complete with filters and well-packed.
This has been a lifesaver for my children when they're sick. An absolute necessity.
I've used this once and it effectively removed a lot of mucus. The nozzle is safe and doesn't go too deep, and the suction is excellent.
This product won't disappoint if you're considering it for your child.
It's efficient and easy to clean, with a few simple parts and extra filters included.
Just received this and it's already proven better than suction balls or battery-powered devices. Highly recommended for parents.
Despite initial reservations about how it works, this aspirator proved to be highly effective and worth trying.
I always recommend this to new parents. It may seem unpleasant, but it's extremely effective and hygienic thanks to the filter and tube.
A simple yet wonderful product for parents.
I've been using this since my first child and continue to find it easy to use and clean.
A must-have for babies, far more effective than traditional hand-operated suction balls.
This aspirator is the most effective way to clean an infant's nose, a necessity in our home.