SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The basin stands up well to hard water, showing no signs of mineral buildup.
It's a perfect blend of form and function, meeting all our needs stylishly.
The basin elevates everyday routines into more luxurious experiences.
Luxurious
The basin's weight and build speak to its high-quality construction.
It has become the focal point of our kitchen, drawing admiring glances from visitors.
The gold finish doesn't tarnish over time, ensuring long-lasting beauty.
Installation was more challenging than anticipated, requiring adjustments to fit our countertop.
This gold stainless steel basin is the epitome of luxury blending seamlessly with practicality. Its round shape and elegant design have not only enhanced the look of my bathroom but have also made daily rituals more enjoyable. The basin's capacity is ideal for everyday use, while its durability reassures me of a long-lasting addition to my home. The CE certification for quality and safety adds another layer of trust in this product. It's more than just a basin; it's a centerpiece that brings sophistication and efficiency to my bathroom space.
The basin is environmentally friendly, made from recyclable materials.
It retains its color and doesn't fade, even with direct sunlight exposure.
I like it
Its water-resistant finish makes maintenance a simple task.
The included drainer is both practical and stylish, adding to its functionality.
It complements various decor styles, from modern to classic, seamlessly.
From the moment I laid eyes on this countertop basin, I knew it was going to be a game-changer for my bathroom decor. The gold finish provides a warm, inviting glow, elevating the entire ambiance of the room. Its generous 9L capacity is perfectly suited for all bathroom activities, ensuring functionality meets style. Crafted from durable stainless steel, this basin stands as a testament to quality and design excellence. Its easy installation and practicality, coupled with the aesthetic appeal, have made this basin a highlight of my home's interior.
The basin's unique color, though striking, did not match my bathroom tile.
The gold finish and round design of this basin add a touch of timeless elegance to my decor, blending functionality with artistry in my bathroom space.
The basin's size is perfect for both small and large countertops, offering versatility.
It resists staining remarkably well, keeping its pristine condition over time.
Installing this gold basin has turned my bathroom into a sanctuary of sophistication. Its durable design and easy installation have made daily routines a luxury experience.
This basin has completely transformed my bathroom into a space of pure luxury and sophistication. Its high-quality stainless steel construction not only promises durability but also adds a modern touch with its sleek round shape. The installation process was surprisingly straightforward, offering convenience right from the start. What truly sets this basin apart is its stunning gold finish, which has turned a simple daily routine into a luxurious experience. It's not just a functional piece but a statement of elegance, making every wash a moment to cherish.
It's the centerpiece of our bathroom remodel, elevating the entire space.
The basin's depth is ideal for everyday tasks, combining functionality with style.
The gold finish, while beautiful, requires constant cleaning to look its best, which can be a bit high maintenance.