SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This cat tree is a delightful addition to any home, offering myriad delights for our little friends.
Must-have for any feline household! 🐈
Initially daunted by the task of assembling this cat tree solo, I found the process surprisingly manageable. The securely packaged components, complete with a supplied allen wrench, facilitated a smooth assembly experience that took roughly an hour. While its towering height required omitting a section to fit my ceiling, the structure remains sturdy, albeit with slight wobbling possibly attributed to flooring uncertainties. Nonetheless, my cats have enthusiastically embraced it, enjoying the cozy cubby and hammocks. Overall, it's a worthwhile purchase, earning a solid five stars.
While I struggled to secure it tightly to the ceiling, this cat tree proves to be reliable once assembled. Despite minor challenges during assembly, its stability makes it a worthwhile purchase.
With easy assembly this cat tree meets our needs perfectly. It comfortably accommodates our sizable feline companions and holds up well under their weight. Overall, it delivers as promised, earning top marks from us.
Ever since we assembled this cat tree, it's become the ultimate hangout spot for my feline friend. She spends hours either lounging in its cozy nooks or perched atop its sturdy structure. While she's not too fond of the highest bed, the tree overall provides her with endless entertainment and comfort.
Putting together this cat tree was a piece of cake, and the end result is simply adorable!
The vibrant color of this cat tree instantly caught my eye, and it turns out my cat loves it too! While she's not typically a fan of climbing trees, she's taken a liking to this one, especially because it provides a perfect spot for her meals away from our dog. The top shelf is her favorite dining spot. This purchase has been incredibly worthwhile, and the tree adds an adorable touch to our home decor!
As a household with two feline companions, we set out on a quest to find a robust cat tree that could accommodate our slightly overweight cat's need for play and relaxation. Upon receiving this unit, we were immediately impressed by its impeccable packaging, which ensured full protection during transit. Assembling the pieces proved to be a breeze, and we were delighted to find that the structure was sturdy enough to withstand the antics of our two lively cats as they chased each other around. Our younger cat, in particular, took an instant liking to the hammock bed, finding it exceptionally cozy and snug. In fact, she wasted no time in curling up for a nap on the very first day. We were equally impressed by the softness of the materials used, a feature that both of our cats thoroughly enjoy as they drift off into peaceful slumber. With its comfortable hammock bed and plush surfaces, this cat tree has quickly become a favorite hangout spot for our furry companions. Overall, we couldn't be more pleased with this unit. Its durability gives us confidence that it will withstand the test of time, providing our cats with endless hours of entertainment and relaxation for years to come.
Cats love it!
Being a household with four cats, I knew we needed a solution to keep them entertained and away from our furniture. This cat tree not only serves its purpose but also adds a delightful touch to our home decor with its adorable design. It fits perfectly in our small apartment, and I'm impressed by the quality of the materials, especially since it arrived odor-free. This product has exceeded my expectations, and I couldn't be happier with my purchase!