SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tool effectively eliminates dead skin from my feet, offering a good grip and a file that is both gentle and effective, ensuring no skin damage. It's an excellent foot filer overall.
This product is easy to use, durable, and removes just the right amount of skin each time.
I bought this for my boyfriend who has dry, flaky feet. He has removed a lot of dead skin with it, which is great as he no longer has to pick at his feet.
I had a different foot file that didn't work, but this one is amazing. Just be careful not to overdo it. It's really effective.
I bought this for myself, but my husband uses it more. It works great, but be cautious as it's sharp.
This foot tool is so efficient, it's like grating Parmesan cheese off your feet. It's incredibly effective – definitely worth getting.
After seeing a similar tool used in a nail salon, I had to get one. I'm impressed with how soft it made my feet feel. It's a must-have.
Use this tool gently, as it works effectively with minimal pressure. It does a great job.
This is the best callous file I've ever used. It makes my heels smooth with very little effort.
I used it right after receiving it and it works wonderfully, very efficient and quick. Definitely worth buying.
This is best suited for the heel or ball of the foot as it's quite sharp and does a good job. I wouldn't recommend it for areas with soft skin but some dryness.
I love this product and use it every time I shower to keep my feet smooth. I can't express enough how much I love it.
This tool effectively eliminates my calluses, leaving my feet as smooth as a baby's.
The foot grater is great for reducing calluses. Use it gently to avoid removing too much at once. It works best in the shower or after soaking your feet.
I had a callus since my 18th birthday and didn't know what it was. I tried liquid removers and moisturizers, but this tool does the job in minutes.
This works better than professional pedicures. It's durable and doesn't need frequent replacement.
This tool is really effective. Be careful as it's easy to use too much without realizing.
This keeps my feet in great shape and has helped with cracked heels. It's easy to use, just remember to go slow and be gentle.
It definitely does the job with good material quality, not flimsy at all.
I keep buying these as they're a must-have at home, better than stones.
Its larger size makes it easier to control.
It's a great product that accomplishes the task easily.
This product is amazing, well-built, and quickly removes a lot of dead skin.
The size is a bit large but it's very effective and easy to use.
It's a great tool for the job, easy to use, and I've never hurt myself with it.