SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sleek design + delicious water = Happy me! 🖤
I was skeptical about getting a desktop water purifier, but this model has exceeded my expectations. It's incredibly efficient at removing contaminants, delivering pure and fresh-tasting water every time. The design is sleek and modern, blending seamlessly with my other appliances. What impresses me most is the filtration speed – it's quick without compromising on quality. A reliable choice for clean drinking water at home
Making healthier choices is easier with this system. The alkaline purification feature is a game-changer. Water has never tasted better.
In my quest for the perfect water purifier, I stumbled upon this compact unit, and it has exceeded all my expectations. Its ultrafiltration system is remarkably effective, providing pristine water that tastes better than any bottled brand I've tried. The sleek, modern design of the purifier enhances my kitchen's aesthetic, and its small footprint is perfect for my limited counter space. What I find most impressive is the purifier's silent operation, allowing me to enjoy fresh water without any annoying noise. The ease of use is another big win; the intuitive controls and simple maintenance mean I can always have pure water without any fuss. Additionally, the long-life filters not only save money in the long run but also support sustainable living by reducing waste. This purifier has become an essential part of my daily routine, improving my hydration and contributing to a healthier lifestyle. Its exceptional functionality and user-friendly design have made it a valuable asset in my home, and I wholeheartedly recommend it to anyone looking for an effective water purification solution
This system has revolutionized my hydration habits. The water quality is incredible, and I appreciate the environmental impact of reducing plastic usage.
The elegant design adds a touch of class to my kitchen. More importantly, the water tastes fantastic. Very happy with the easy installation.
This innovative water filtration device has been a fantastic addition to my home office. Not only does it take up minimal space, but it also delivers exceptionally pure and fresh-tasting water, thanks to its advanced ultrafiltration mechanism. The clarity and purity of the water it produces are immediately noticeable, with a significant reduction in chlorine taste and other common tap water impurities. Its operation is whisper-quiet, which is perfect for a work environment. The maintenance is straightforward, with clear instructions and easy access for filter changes. Beyond its functional benefits, the device boasts a stylish design that blends well with any décor. I’m extremely satisfied with the performance and convenience it offers, making it an essential tool for staying hydrated and healthy
Saying goodbye to bottled water thanks to this system has been a win for my wallet and the planet. The long filter life is a bonus.
I've been using this water purifier for a few months now, and overall, I'm quite pleased. The water tastes great, and setup was a breeze. I love the sleek design that fits well in my kitchen. The only reason I'm holding back a star is the initial cost, but considering the savings on bottled water, it's worth it. Would recommend to anyone looking to upgrade their water game.
Honestly impressed. The water quality is top-notch, and I love the high flow rate. It means I can fill my bottle and be out the door in seconds.
Having access to pure water at my fingertips has been a game changer, thanks to this ultrafiltration device. It’s not only effective in purifying water but also aesthetically pleasing. The setup was a breeze, and maintaining it has been just as easy. I appreciate the peace of mind that comes with knowing my drinking water is free from harmful substances. It’s a practical and valuable addition to my home office
This system has changed the way I drink water. The taste improvement is unbelievable. Installation? Easy-peasy. And knowing it's eco-friendly makes me even happier.
Just got it and setup was a breeze. Water tastes so much better now!