SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took this on our family vacation...made camping feel luxurious!✨
Withstood heavy winds on our mountain trip without any issues 👏
Perfectly portable! Took less space in our car than we expected.
The reflective mylar material is a lifesaver during night time!🌙
i've never seen a tent with such unique and practical design.
This has become an essential part of our family camping trips.
It’s not just about the looks – the functionality is top-notch too!
Can’t imagine any outdoor trip without this now!
I was skeptical at first but trust me, you won't regret buying this.
The unique design provides excellent ventilation making it ideal for summer outings while its durable construction offers protection against wind and rain which makes me feel safe during unexpected weather changes.
this thing is built to last! quality materials all around.
Weather resistant? Check. Spacious? Check. Lightweight and portable? Double check! ✅✅
A perfect blend of style and comfort for your outdoor adventures.
If you're looking for something sturdy yet lightweight for your travels, look no further.🎒
What really makes this tent stand out is its thoughtful design features - from the wind-resistant front curtain to the reflective mylar material adding an extra layer of safety during nighttime use.
We use ours in the backyard as well - doubles as a fun playhouse for kids!.
Best purchase I’ve made recently - worth every penny! 💰
Took less space in our trunk than we anticipated - win-win situation here!. 👍👍
I've used this in rain and wind - nothing gets through!. 🌧️
This tent has upped our camping game – it’s a hit with the whole family!
Love the frog design, feels like we're merging with nature.
It's so lightweight, I can easily carry it to any of my outdoor adventures.🏞️
The hexagonal pole structure makes assembly quick and hassle-free
Never thought I’d say this but setting up this tent was...fun!😂.
Spacious enough for all your friends or family, yet compact enough for travel🚗