SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The large size of this LED mirror provides great visibility while adding an elegant touch to our bathroom decor. And oh, those changing colors are just magical!
Great size, stunning lighting, no more foggy reflections. Excellent product.
nice
so happy with this purchase!! now i don't have to wipe off steam from mirrors anymore... plus it looks fancy with all those color options 🌈
What's not to love about this product?! It's modern yet practical, providing ample reflection space along with mood-enhancing illumination.
This LED mirror adds character to any plain looking bathroom.
I am absolutely thrilled with this round LED mirror! Its large size offers great visibility and adds an elegant touch to our decor while still being practical and functional. The brightness of these LEDs is just right - not too harsh on sleepy morning eyes yet bright enough for makeup application or shaving needs...and did I mention that you get to play around with different lighting moods? My kids adore changing colors before brushing their teeth at night – making toothbrushing time less of a chore (a win-win situation if you ask me!). On top of that, we don’t have any more issues with steamy reflections after hot baths or showers thanks to its effective anti-fog function!
this led mirror is truly one-of-a-kind!!! you can change the light colors according to your mood or time of day...how cool is that 😎
Our new LED bathroom mirror has been getting rave reviews from everyone who sees it! Between its large size, vibrant lighting options and anti-fog function - what’s not to adore?
ok
Perfect for early morning makeup application. No blinding light 💡💄
i've never seen anything like this before...a rainbow in my own bathroom 🌈💖 also no more annoying fogs on the glass 👏
Absolutely thrilled about having chosen this for our master bath remodel! Its unique mix of functionality (hello anti-fog!) and aesthetics is just unbeatable.
impressive