SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cool 🙌
I can't get enough of how comfortable this convertible floor sofa bed is! The high-quality composite fabrics are soft to touch, yet durable - making lounging or sleeping on it an absolute pleasure!
The first thing that catches your eye about this product is its sheer luxury. Every detail exudes opulence, from the plush upholstery to the meticulously crafted construction. It's clear that no expense has been spared in creating a product that radiates elegance and sophistication. But what makes this floor sofa bed truly stand out is how effortlessly it combines style with practicality. As a seating option, it offers unparalleled comfort with its cushiony softness inviting you to sink into relaxation at any time of day or night. Yet when needed, it can be easily converted into a cozy sleeping space without compromising on comfort or aesthetics. What adds another layer to this product's charm is its adaptability – whether you want to enhance your living room ambiance or add some extra sleeping space for guests in your spare room – this versatile piece fits perfectly anywhere providing maximum utility. Indeed, every aspect of the luxurious convertible floor sofa bed has been designed with both beauty and function in mind. Its sleek lines and modern silhouette make it an attractive addition to contemporary decor themes while still maintaining enough versatility to complement traditional settings as well. In essence, owning such a stylish yet functional piece means having something that does double duty - enhancing your home’s interior while simultaneously serving as comfortable seating/sleeping arrangement 😍 This perfect balance between form and function sets apart our luxurious convertible floor sofa bed from other similar products available in the market today.
This product has made my life so much easier with its dual functionality. Now I don’t need separate pieces of furniture for sitting and sleeping – saving money and space at the same time!
good quality
amazing
With dimensions of 80 inches deep by 60 inches wide, there's plenty of room to stretch out comfortably whether you're using it as a couch or pulling it out into a full-size bed.
💖💖💖💖💖
this thing isn't just practical its also super stylish makes my studio look much bigger than it actually is