SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love how this chandelier transformed my boring hallway into an elegant entrance.
The LED bulbs are such a plus! Brilliant light that's also energy-efficient
Excellent quality!
This chandelier is a masterpiece. It's easy to install. It's not just lighting; it's an enhancement to my home's decor.
Simply stunning! Transforms the whole room.
Just gorgeous!! 😍
I've been looking for the perfect chandelier for my bedroom, and this is it! The gold frame is stunning, and the glass accents add a touch of luxury. Plus, it was surprisingly easy to install.
The glow from this chandelier is simply mesmerizing! It's like having my own little piece of heaven at home. 🌌
It's just the assembly that was a bit challenging, hence the four stars. Once up, though, it's absolutely gorgeous.
From the moment I saw this chandelier, I knew it was going to be the perfect addition to my dining room. The clear glass reflects the light in a prismatic display, creating a warm and inviting ambiance. This chandelier a versatile and valuable addition to my home.
The moment I installed this chandelier in my entryway, the space was transformed.
This chandelier exceeded my expectations! It looks way more expensive than it is, and the quality is top-notch. The adjustable light settings are a great feature.
I love the versatility of the multicolor crystals option. It adds such a unique touch to the room
Adds a luxurious touch
This chandelier is the centerpiece of my living room now. Everyone who comes over can't stop talking about it! The dimmable feature is a big plus, allowing me to create the perfect ambiance.
Best purchase ever! The light is so elegant and warm. ✨
Four stars for this stunning chandelier! It's everything I wanted, from the elegant design to the quality craftsmanship. The only issue was the installation, which was a bit more complex than expected, but manageable with some patience.
This chandelier has been a game-changer for my dining area. The high-quality metal frame and glass accents catch the light beautifully, creating a stunning visual effect. It's the perfect blend of elegance and functionality, with easy installation and adjustable illumination to suit any occasion.
Bright and beautiful
I purchased this chandelier for my master bedroom, and it has become the centerpiece of the room. The elegant design, featuring a high-grade metal frame with gold accents and clear glass, adds a luxurious touch that elevates the entire space. The LED bulbs provide brilliant illumination that enhances the ambiance, while the dimmable feature allows for customization based on the time of day or desired mood. Installation was straightforward, thanks to the clear instructions and flush mounting design. This chandelier is more than just a light fixture; it's a statement piece that adds sophistication and style to any room.
I'm usually not one to write reviews, but this chandelier deserves all the praise! It's beautifully made, with high-quality materials, and the light it emits is just perfect. Highly recommend!
The elegance this chandelier adds to my room is unmatched. The gold frame and clear glass create a beautiful, warm light that enhances the entire space.
Installation was a breeze, and the result is just wow! Brightens up the whole room beautifully.
Perfect for parties with the dimmable feature! 🎉
I was blown away by the quality and beauty of this chandelier. The frame and glass accents add a luxurious touch to my foyer, creating a welcoming atmosphere. The LED bulbs provide ample light, and the dimmable feature is a great addition. It's truly a statement piece that has elevated my home's aesthetic.