SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I couldn’t be happier with this shower head. The LED lights are stunning, and the various spray settings offer a perfect shower every time. The remote control is a great feature, making it easy to switch settings without hassle. Installation was straightforward, and it looks beautiful in my bathroom. It has definitely made my showers more enjoyable. Highly recommend.
This shower head is everything I wanted and more. The water pressure is perfect, and the temperature control is spot on. It was a breeze to install, and it looks great in my bathroom. The rainfall effect is incredibly soothing, making my showers a truly enjoyable experience. It’s a high-quality product that has made a big difference.
This shower head set is fantastic. The LED lights create a wonderful atmosphere, making my showers feel like a spa experience. The different spray settings are amazing, offering everything from a gentle mist to a powerful rainfall. The remote control is a great feature, allowing me to switch settings without stepping out of the shower. Installation was easy, and it looks beautiful in my bathroom. The quality of the materials is excellent, and it feels very durable. This has truly transformed my daily routine, making my showers something I look forward to. I couldn’t be happier with this purchase and highly recommend it to anyone wanting to upgrade their shower experience. It’s worth every penny.
Every shower feels like a mini spa session. The build quality is top-notch, and the installation was straightforward. It’s luxurious and functional, definitely a great investment for my home.
Luxurious
I couldn’t be more pleased with this shower head. The LED lights are gorgeous, and the various spray settings are perfect for any mood. The remote control is a great feature, making it easy to switch settings without hassle. Installation was straightforward, and it looks beautiful in my bathroom. It has definitely made my showers more enjoyable. Highly recommend.
High-quality build, elegant design, love it.
I’m thrilled with this new shower head. It’s transformed my daily routine into a spa-like experience. The water pressure is consistently strong, and the temperature control is flawless. It was easy to install and looks fantastic in my bathroom. The rainfall effect is incredibly soothing. I can’t believe how much I love it. Worth every penny.
This shower head set has been an absolute joy to use. The LED lights create a wonderful atmosphere, and the mist function feels luxurious. I love being able to control everything with the remote. It has truly elevated my shower experience. The installation was straightforward, and it looks stunning in my bathroom. Highly recommend to anyone looking to upgrade their shower.
This shower head set has transformed my bathroom into a luxurious spa. The LED lights are absolutely stunning and add a beautiful touch to my shower experience. I love the different spray settings; they cater to every mood, whether I want a gentle mist or a powerful rainfall. The remote control is incredibly convenient, allowing me to switch settings without stepping out of the shower. Installation was straightforward, and it looks fantastic in my bathroom. The quality of the materials is top-notch, and it feels very durable. I couldn’t be happier with this purchase. It has made my showers so much more enjoyable and relaxing. I highly recommend this to anyone looking to elevate their shower experience.
Transformed my shower experience, feels like a spa every day.
Bliss
I couldn’t be happier with this shower head. The rainfall effect is so soothing, and the water temperature is always perfect. It’s made my showers something to look forward to every day. The quality is top-notch, and it was very easy to install. It adds a touch of elegance to my bathroom. Highly recommend this product.
It's a decent product, but the water pressure isn't great. The LED lights and spray settings are nice.
This shower head is a fantastic addition to my bathroom. The LED lights create a relaxing ambiance, and the different spray settings are perfect for any mood. The remote control is very convenient, making it easy to switch settings without getting out of the shower. It was easy to install and has made my bathroom look much more modern. Highly recommend.
Feels luxurious, amazing quality, worth every penny.
I was amazed at how easy it was to install. The water temperature is perfect every time, and the rainfall effect is incredibly relaxing. It truly elevates my shower experience.
The lights are a nice feature, but the remote doesn't always work. The spray settings are versatile.
Spa-like
This shower head set has exceeded all my expectations. The LED lights are beautiful and create a relaxing atmosphere in my bathroom. The different spray settings are perfect for any mood, whether I want a gentle mist or a powerful rainfall. The remote control makes it incredibly convenient to switch settings without having to step out of the shower. Installation was quick and easy, and it looks fantastic in my bathroom. The build quality is impressive, and it feels very durable. This has truly transformed my shower experience, making it much more enjoyable and luxurious. I couldn’t be happier with this purchase and highly recommend it to anyone looking to elevate their shower game.
This shower head has exceeded my expectations. The LED lights add a nice touch, and the different spray settings are amazing. The remote control makes it super easy to adjust the settings, and it looks fantastic in my bathroom. The installation was a breeze, and it has truly transformed my shower experience. I highly recommend this product to anyone looking to upgrade their shower.
The perfect blend of style and functionality. It’s made my showers feel so much more luxurious. The water pressure and temperature control are fantastic. I’m very pleased with this upgrade.
It's a good shower head, but the remote control could be more reliable. The various spray settings are nice.
I am absolutely thrilled with this new shower head. The LED lights add a beautiful touch, and the various spray settings are fantastic. The remote control is super convenient, making it easy to switch settings without getting out of the shower. It was easy to install and has made my bathroom look much more modern and luxurious. Very happy with this purchase.
The LED lights create a nice ambiance, but the water pressure is just okay. Installation was easy.