SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought I'd be this excited about a wall lamp! This one really stands out with its dazzling crystals and chic zinc alloy body.
Good light
I always choose quality over quantity, and this LED wall lamp delivers on both. It looks incredible and lasts an eternity
This lamp is a jewel in my home, the crystals sparkle and the gold body adds a luxurious touch
The three color dimming options are amazing! I can set the mood right every time. Plus, its durability and elegance are outstanding.
Didn't expect such quality from this wall lamp. The 50k+ hours lifespan is impressive for something as elegant as this one.
I love how energy efficient this light is while still adding charm to my home decor. Perfect
No more struggling in the dark trying to find switches 😊 This LED wall lamp has transformed our dining area into an upscale bistro-like space where we enjoy family meals together.
It’s so simple to adjust the light with a switch - truly user-friendly design.
Never thought I'd rave about a wall lamp but here we are! This one really stands out with its sparkling crystals and stylish zinc alloy body.
I always choose quality over quantity, and this LED wall lamp delivers on both fronts. It looks incredible and lasts forever!
It’s super easy to adjust the light to fit my mood or decor with one simple switch - truly user-friendly design.
amazing
This lamp has significantly improved my indoor photography thanks to its ample lighting area and adjustable color temperatures
The three color dimming options are amazing! I can now set the mood right every time, from cozy to vibrant
didn't think i'd find such quality in a wall lamp. it's not only beautiful but also has an impressive lifespan of 50k+ hours!
I'm big on sustainability 🌍 Love how this light manages to be energy efficient while still adding charm to my decor.
this led light has done wonders for our dining area - it now feels like we're eating at an upscale bistro every night!
It’s super simple to adjust the ambiance with one switch - truly user-friendly design.
his one really stands out with its dazzling crystals and chic zinc alloy body
I always choose quality over quantity, this LED wall lamp delivers on both fronts. It looks incredible and lasts forever!