SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how completely enamored I am with this chandelier! From the moment I first laid eyes on it, I was captivated by its sheer beauty and elegance. The intricate design is truly stunning, making it a centerpiece that instantly catches your attention when you enter the room. However, what makes me appreciate this chandelier even more is not just its aesthetic appeal but also its energy efficiency. Equipped with LED lights, it's an excellent choice for anyone seeking to reduce their carbon footprint without compromising on style or functionality. Since installing this piece of art in my home, there has been a noticeable difference in my electricity bill each month. It's amazing how much impact such a simple switch can make! The light emitted from the LEDs is absolutely perfect for every occasion - be it a romantic dinner date at home or simply curling up with a good book in the evening. It creates just the right ambiance depending upon your needs and moods. Additionally, one feature that stands out about this chandelier is its durability. Despite being so intricately designed and seemingly delicate, it's impressively sturdy and built to last for years to come! This aspect gives me peace of mind knowing that my investment will stand the test of time. In conclusion, everything about this chandelier - from its captivating aesthetics to practical features like energy-efficiency and durability - makes me absolutely love owning it! 😍 Whether you're looking for something beautiful to enhance your space or aiming to cut down on utility bills while maintaining quality lighting conditions – look no further than this exquisite piece; you won't be disappointed!
Ever since I installed this chandelier my living room has been transformed into a space that exudes luxury and elegance. The gold finish is absolutely stunning and the acrylic balls catch light in the most enchanting way. It's not just about illumination; it’s about adding a statement piece that elevates the aesthetics of my home to another level. Every time friends visit, they can't stop complimenting me on my exquisite taste! It was definitely worth every penny spent - from its construction despite its delicate appearance to how beautifully it morphs any ordinary space into something you'd typically find in high-end decor magazines.
This chandelier is more than just a lighting fixture; it's an art piece that brings sophistication and class into any room. The gold finish coupled with acrylic balls does not only look stunning but also reflects light beautifully creating an atmosphere of pure luxury. What impresses me further is its quality craftsmanship - solid build yet gives off such a delicate vibe! Each time I switch it on, I feel like stepping into a royal suite 👑 And let's not forget all those praises from friends who can't take their eyes off this stunner hanging from my ceiling 😉 Truly, this purchase has brought so much joy and elegance to my life!
The gold finish is just stunning and the acrylic balls catch light beautifully. Definitely worth every penny spent!
ok
truly breathtaking
i've never been happier about any purchase in my life than i am with this one. It’s perfect 😊
Great value for money!
Such an upgrade
My friends are always complimenting me on my good taste when they see this hanging from my ceiling 😉
sturdy construction yet delicate appearance
This chandelier has transformed my room into something straight out of a luxury magazine!
truly exceptional
I'm impressed by how well made and sturdy it is despite its delicate appearance. A real testament to quality craftsmanship.
I feel like royalty every time I switch it on! 👑
😘😘😘
wonderful
Loving it
ok this one’s aunner, takes my breath away every time i look it
Fantastic bang for your buck!
This is such an upgrade, feels like stepping into a luxury hotel suite every time I walk into my room.
My friends can't stop praising me for my impeccable taste when they catch sight of this beauty hanging from my ceiling 😉
Solid build yet gives off a delicate vibe.
This chandelier has morphed my space into something you'd see in high-end decor magazines!
I'm in awe every time I see how beautifully this chandelier illuminates my room.