SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The opulent gold finish of this fixture has added a touch of sophistication to my foyer. I'm thoroughly impressed.
This lighting solution is expertly plated for lasting durability, making it an excellent investment for any homeowner.
Perfect illumination for 3-5 square meters - ideal for our small dining space. The warm inviting glow just sets the right mood during meals.
The energy-efficient LED light source reduces electricity costs significantly while providing ample light - such a smart buy
The opulent gold finish is simply stunning, it has transformed my dining room into a warm and inviting space
High-quality iron and radiant crystal - what a combination! It’s beautiful, functional, and energy-efficient - everything you'd want in a sconce.
Installation was so easy! And light it emits creates such cozy evenings with family. A quick home upgrade that's worth every penny!
I'm obsessed with how luxurious this looks on my wall...the golden touch is just irresistible!
this light source never disappoints me – always casting the right amount of light for any occasion.
Loving the contemporary style of this sconce. It adds an elegant touch to my bedroom decor while providing ample light coverage across 3-5 square meters.
Aesthetic meets practicality with this LED wall sconce. Its non-dimmable feature ensures consistent brightness that's ideal for focused tasks like studying or working from home.
This wall-mounted lighting fixture is such a convenient addition to our home. Easy installation plus instant elegance!
The blend of high-quality crystal with gold finish screams luxury yet done tastefully 👌
This piece is not only beautiful but functional too - the high-quality iron and crystal are incredibly durable. Plus, its energy efficiency is a huge bonus.
Installation was super easy! And the soft glow it emits creates such cozy evenings with family.
Can't stop admiring how luxurious this looks on my wall...the golden touch has made all the difference!
this light source never disappoints, always casting just the right amount of light in any space.
I'm loving the contemporary style of this sconce. It adds an elegant touch to my bedroom decor while providing ample light coverage across 3-5 square meters.
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