SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super comfy and stylish!
Absolutely adore this product! Sleek design meets comfort – perfect combo if you ask me.
These bar stools are just sublime! The minimalist design is so tastefully done and the adjustable feature makes them suitable for everyone in the house.👌
I love the minimalist design of this stool it's sleek, modern and effortlessly stylish. The adjustable feature is a bonus, allowing me to use it at different heights depending on my needs.
fine
The moment I laid eyes on these stools, I knew they were exactly what my kitchen needed - a dash of minimalistic luxury! They've transformed my ordinary breakfast counter into something straight outta Pinterest board: chic & classy! Beyond their stunning appearance lies unmatched comfort - courtesy of their generous backrests & easy-to-adjust heights that cater perfectly well for both kids & adults alike at home- making every mealtime special!
Sturdy, sleek, and oh-so-chic!
These stools are fantastic! Their clean lines fit perfectly with my contemporary decor and the adjustability means they're versatile enough for any room in my house. Plus, they're super comfortable thanks to the backrest.
Finally, a bar stool that's as comfortable as it is stylish! Loving the adjustable feature.
i'm in love with these stools
Minimal design? Yes please!
The backrest on this stool is a lifesaver! Plus, the modern design looks fantastic in our home.
Never have I ever been so excited about a bar stool! The sleek and modern design has completely transformed the look of my kitchen, giving it that high-end feel. What's more, they're not just pretty to look at - they're also incredibly comfortable thanks to the backrest and adjustable height feature. Whether we’re having breakfast in the morning or enjoying cocktails in the evening, these stools always provide us with luxury seating.
The quality of these bar stools exceeded my expectations. They feel sturdy yet lightweight and their minimalistic aesthetic adds a touch of elegance to any space. Adjusting them couldn't be easier too!
Value for money at its best.
These are hands down the best stools we've ever owned. The adjustability feature is genius!
This stool has exceeded my expectations – super chic design and ultra-comfortable to sit on for hours.
Perfect
I bought these stools for our kitchen island and I'm so glad I did! Not only do they look great but their adjustable height makes them super practical too. And let's not forget about how comfy they are - sitting on them feels like a dream!
These stools are a dream! They're comfortable, chic, and adjustable – what more could I ask for
The blend of minimalism and luxury that these stools bring is simply outstanding. They've given my home a much-needed modern upgrade without compromising on comfort – thanks to their supportive backrests & easily adjustable heights! Every time I walk into my kitchen now, I'm greeted by an inviting ambiance created by these beautiful pieces. It’s safe to say that this purchase was worth every penny!
Love bar stools! The minimalist design is so elegant and the backrest offers great support.
Elevates my living room decor instantly!
super comfortable
👏👏👏👏