SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love that there was no assembly required for this beauty - arrived ready to enjoy!
this piece not only looks great but also feels amazing; high-quality composite fabrics promise durability which gives me peace of mind.
this u-shaped beauty has become my favourite reading spot; so comfortable!
The best part about this U-shaped chair? It's as stylish as it's comfy.
The ARC combination design provides unmatched visual interest - everyone who visits asks about it!
No words can describe how happy I am with this purchase
:) Free shipping and optional expedited logistics? Yes please! Great service overall.
i didn't think i could find such a perfect blend of style and comfort in a single chair. the sponge is high-density yet so soft, it's like sitting on air.
💙 This U-shaped chair has brought such an upscale feel to my living room - I couldn't be happier!
sponge filled comfort paired with modern style...what more could i ask for?
The space efficiency of this sofa chair is perfect for my small apartment without compromising luxury
the fabric choices are amazing! i got one that matches perfectly with my decor and it looks as if it was custom made just for me.
This chair’s minimalist modern style fits effortlessly into any decor scheme - love how versatile it is!
The comfortable seating this sofa provides after a long day at work is simply unmatched. It's truly been a lifesaver!
I adore the unique shape of this piece; adds such visual interest to my otherwise ordinary living room.
😊 So happy there was no assembly hassle. Free shipping with optional expedited logistics was also super convenient!
I'm so impressed with the comfort level of this U-shaped single sofa chair. The high-density sponge filling is just perfect - not too hard, not too soft. Plus, it's surprisingly sleek and doesn't take up much space in my apartment I highly recommend it!
👍 This stunning piece has brought a fresh wave of luxury into my living room! Its modern minimalist style fits seamlessly into any decor scheme, making it an excellent choice for anyone looking to upgrade their furniture
The quality on this chair is top-notch! It's soft yet durable, promising longevity without compromising on comfort or aesthetic appeal. The fact that you can customize your fabric choice makes it even better.
What struck me most about this single sofa chair was its unique ARC combination design; such a visual treat! It adds so much character to my living room while providing unmatched comfort thanks to its plush sponge filling.
💖 So thrilled with how perfectly this U-shaped single sofa chair fits into my small studio apartment! Despite its generous cushioning and luxurious feel, the sleek profile ensures it doesn't overwhelm the space.
I couldn’t be happier with this purchase! This comfortable seating has quickly become everyone’s favorite spot in our home thanks to the high-density sponge offering a perfect blend of support and softness. And no assembly hassle? That’s what I call a win-win situation!
The customization options are fantastic – being able to choose fabric that matches seamlessly with my existing decor was definitely a highlight.
I've been searching for something classy yet comfy for ages and finally found perfection in this U-Shaped Single Sofa Chair.
This beauty arrived ready-to-use straight out of box which saved me from dreaded assembly stress!