SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best value for the price.
Works amazingly well.
Love it, works perfectly.
I'm really happy with the picture quality and how easy it is to set up. You can easily adjust the keystone, focus, and size. I projected an 88” image on a tan wall from 100” away, and it's clear, bright, and colors are great for this price. It's much better than a more expensive projector I returned. The only downside is the USB and HDMI ports are too close for a 4k Fire Stick and its USB power. The fan is loud, but it's okay with a Bluetooth sound bar, which you'll want because the built-in sound isn't great.
Great value for the price, works perfectly, just what I needed, thank you.
Really nice projector, best for the price, works amazingly well.
This is the best purchase I've made all year! I totally recommend it.
At this price, this is the best projector you can get!
The picture quality is amazing, it's light, and it looks good too.
This is such a great deal for the price. It's perfect for watching movies.
It works so well! The picture is awesome and using it with Chrome Cast is a breeze 😊
This projector really surprised me. It's not heavy, only about 3 pounds, and the picture quality is really good. The farther back you put it, the bigger the picture gets. You can connect it to your phone with Bluetooth or Wi-Fi and it pretty much plays any type of video file. I didn't expect it to be this good, so I definitely recommend it.
This little projector has a pretty good picture and it's super easy to start using. The sound isn't that great, but you can hook it up to better speakers with Bluetooth or those red and white cable things. I think it's worth the money after using it for a bit.
We got this new projector and it's way better than the tiny one we bought before. The picture looks so much clearer and you can fix the settings way easier. It's got this cool thing where you can tilt it to make the picture even clearer. We really like it and think you should definitely get it if you're looking for a projector. Plus, you can flip the picture upside down if you want to put it on the ceiling.