SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i've been looking for something like this forever! it blends seamlessly into any decor style while serving dual purposes beautifully 👏
A clean design that doesn't compromise on functionality or aesthetics—this lamp has it all!
The energy-efficient LED lights are not only good for the environment but also add a modern touch to my living space.
This lamp with built-in clock is a practical addition to our home. It's minimalist, modern and saves space too!
The black option of this lamp adds a touch of sophistication to my decor. Love how it blends in seamlessly
Never thought I'd get excited about a wall light until now! This one is both useful and aesthetically pleasing.
A stunning piece that combines lighting and time-keeping—perfect for those who appreciate minimalism.
Seriously impressed by the sleek design of this lamp. The gold finish elevates my living room decor!
I'm all about simplicity; this wall lamp delivers just that plus more with its energy-efficient LED lighting.
this little gem serves dual purposes without compromising on style or functionality 👏
It's minimalist, it's modern, it even tells the time—the best purchase I've made in a while!
This lamp is the epitome of practicality and style
Good quality
The LED lights are bright but not harsh, they're energy-efficient too—good for both wallet and planet!
No more checking phones mid-meeting; just one glance at our new wall light gives us the time. So convenient!
this isn your regular lighting fixture—it's an elegant blend of form and function that adds charm to any room.
Durable, safe, quality assured—a fantastic addition to my decor!
beautiful
A clean design that doesn't compromise functionality or aesthetics—this lamp has it all!
The energy-efficient LED lights aren't only good for the environment but also bring a modern touch to my living space.
This lamp with built-in clock is such a practical addition to our home. It's minimalist, contemporary and saves space too!
The black option adds sophistication to my decor
I never thought I'd be excited about a wall light until now! This one is both useful and aesthetically pleasing.
An impressive piece that combines lighting
Seriously impressed by this sleek design—the gold finish takes my living room up a notch!