SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wood finish is just stunning. Adds so much character to the room.
Absolutely adore my new dining set.
😍
Sleek design with impressive durability - that's a win in my book!
This dining set truly embodies simplicity at its finest. It’s not just about looks – although the sleek lines and natural finish are certainly eye-catching – but also about practicality. Each piece is solidly built, promising longevity and enduring style.
I love how this piece blends seamlessly with different decor styles.
If you're searching for a stylish yet functional addition to your dining room, look no further than this wooden dining set! With its clean lines and warm wood tones, it brings both elegance and comfort into any eating area while still maintaining a minimalistic appeal.
Easy assembly and excellent quality.
This dining set is the perfect blend of modern and cozy.
The minimalist design of this dining set is a breath of fresh air in our home. It's sleek, modern and yet has a certain warmth to it because of the beautiful natural wood finish. The quality is evident in every piece - sturdy, well-crafted and built to last.
Great quality, simple yet elegant. It’s everything I wanted in a dining set!
fine
I absolutely adore this wooden dining set. Its clean lines and modern aesthetic fit perfectly with my decor. Plus, it's incredibly sturdy which was an important factor for me.
Love the clean, modern design. It's exactly what I was looking for!
If you're looking for something that brings together style and function, look no further than this beautiful dining set. The minimalist design complements any interior while the high-quality construction ensures longevity.
cool
Amazing quality! The wood finish gives a warm and cozy vibe.
I was initially drawn to the minimalist design of this dining set. The modern aesthetic really appealed to me, and I felt it would fit perfectly with my decor. Upon receiving it, I was pleasantly surprised by the quality of the wood sturdy yet elegant in its simplicity.
Sleek, sturdy, and stylish - a perfect combination in furniture design.
awesome
I'm impressed by how well-made this dining set is. Definitely worth the investment.
This wooden set is more than just furniture; it's a statement piece that adds character to our living space. Its sleek lines and natural finish bring an element of sophistication that complements our contemporary interior beautifully.
Assembly was a breeze and the end result is just stunning!
ok
The moment I laid eyes on this wooden dining set, I knew it would be perfect for my small apartment. Its minimalistic design doesn't take up much room yet provides ample seating for when friends come over.