SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Assembly was a team effort but manageable with a few breaks. The grill's construction is solid and durable, showing no signs of wear or heat warping after months of frequent use. Our BBQ guests are always impressed, many unaware that gas and charcoal combo grills exist. It's been a highlight of our July 4th party, allowing us to grill a variety of foods simultaneously on both sides.
The grill is fantastic, offering both gas and charcoal options. Assembly took some time but was worth it.
Assembly was straightforward, even alone. Just align the main body and lower section as directed for an easy setup. The grill accommodates lump charcoal well, though I'm readjusting to non-gas grilling. Looking forward to many seasons with this unit, despite needing to address a few shipping damages.
Delighted with this grill from the get-go. Delivery was prompt, assembly took around an hour and a half, and the performance has been outstanding. Grilled steaks on charcoal and potatoes and kebabs on propane all came out perfectly. Very satisfied with this grill.
The grill arrived undamaged, with all parts intact. Assembly was smooth. Using both gas and charcoal sides proved easy and effective. The charcoal fire is hotter and adds a great flavor. Highly recommend using a charcoal chimney for ease. The adjustable charcoal height via crank is a standout feature.
This product is brilliant, offering the best of both worlds. Lighting charcoal in it can be tricky, but using a charcoal chimney starter solves that issue. Despite being exposed to the elements for two years, maintaining it with oil has kept it rust-free. It's big and has proven durable over time.
Really enjoying this large grill with gas and charcoal options. Used the charcoal side so far, but looking forward to trying gas. Beware of its tendency to rust, though. Its size is larger than expected, but it's unbeatable. Would recommend to friends.
Primarily a gas grill, it might not be the best for smoking compared to a pellet grill. If you're comfortable with assembly, it should be straightforward.
The grill arrived heavy but manageable and functions beautifully. My husband loves it, despite a minor issue with the temperature gauge on the charcoal side not working after the first use. Still, it comes highly recommended.
Thrilled with this purchase. It arrived in perfect condition and was assembled quickly. As a grilling novice, this grill has been an excellent choice, allowing me to manage the entire meal outdoors. The side burner is a fantastic addition.
Assembly was solo and took about an hour. The grill's sturdy construction and easy mobility due to the casters are impressive. Highly satisfied with this purchase.
An excellent product. Assembly was manageable alone. Both the gas and charcoal sides performed splendidly, allowing for diverse cooking options. Charcoal provided a smokier flavor, while gas met expectations. Thrilled with the performance.
This combo was perfect for accommodating both my preference for gas and my roommate's for charcoal. Assembly was doable on my own, and the outcome has been consistently juicy meats. Thrilled with this grill.
This BBQ grill excels, offering all possible options. It managed a large party effortlessly. The BBQ brick side delivered evenly cooked food without burning, and the gas side provided ample flame. It's impressively durable and has remained rust-free outdoors.
Despite its affordability, this grill provides even heat and the convenience of choosing between briquettes or propane. Assembly is a bit of a hassle but worth the effort for the quality it delivers.
Purchased for a son-in-law's 40th birthday, this grill surpassed his expectations, especially compared to his smoker and old grill. The dual features greatly impressed him after just one use.
Assembly definitely requires two people. Once set up, it's a dream for any barbecue enthusiast.
Delivered in time for holiday cooking, it perfectly suits our family's needs and preferences. The combo grill eliminated the need for managing two separate grills, making cooking more convenient.
The size and versatility of this grill make it suitable for large or small BBQs. The adjustable charcoal pan is a standout feature, and my husband loves using this grill. Highly recommend.
Since purchasing a few months ago, we've used it several times. The dual functionality suits our different cooking preferences. Assembly was straightforward, and the grill feels sturdy.
Offering both gas and charcoal grilling, this grill garners compliments for its versatility. It's great for charcoal enthusiasts who want the convenience of gas for quicker tasks.
Meeting all expectations, the option to choose between gas or charcoal grilling is a standout feature. It's impressive to offer guests the choice, adding a unique touch to our BBQs.
This grill was a hit with my husband and me. Fast shipping and minimal box damage didn't detract from the product's quality. It's an excellent grill overall.
A fantastic grill that allows for the unique flavor of charcoal with the convenience of gas for precise cooking. It's the perfect blend of traditional and modern grilling methods.
This grill works wonderfully and was easy to assemble. My husband is now the primary cook, thanks to this great find.