SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was easy to put together and looks amazing. It’s really wood too.
This dresser has been a game changer for me. Its elegant appearance adds a touch of modernity to my bedroom while its six drawers offer ample storage capacity that helps keep everything organized and tidy. Assembly was straightforward thanks to well-marked parts and easy-to-follow instructions!
Finally found something stylish yet functional! The extensive storage space helps keep everything organized – from clothes to accessories…you name it!
If you're looking for something that combines elegance with functionality then look no further than this product. With its polished finish & metallic accents, it uplifts your room’s aesthetic appeal while providing plenty of storage space!
Love how versatile this item is! It fits perfectly in my bedroom, but I can see it working just as well in a living room or even an office. Plus, the assembly was easy peasy with clear instructions and marked parts 🙌🏽
I've had this for about two months now and I'm still amazed at how durable it is despite daily use. High-quality materials indeed!
The modern look of this dresser is simply divine! Its sleek metal legs complemented by golden pulls give my room an upgraded feel. And let’s not forget the ample storage space that helps keep everything organized 👍
What's not to love about this 6-drawer dresser? It has style, functionality & versatility all rolled into one piece of furniture. Perfect addition to any room needing some extra storage.
Quality materials, easy assembly, stylish appearance... what more could you ask for? This product ticks all the boxes for me. Highly recommend 👌🏽
This dresser has been a great addition to my room. The sleek metal legs and gold pulls add a touch of sophistication while six spacious drawers provide plenty of storage space.
Love how sturdy yet elegant this 6-drawer dresser feels! Its high-quality build ensures it will last through years of use while adding a stylish flair to any room it’s placed in 💖