SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I've been on the hunt a sofa that would complement my countryside-themed living room. After countless hours of searching, finally stumbled upon this solid wood sofa and let me tell you - it's worth every dime! It’s not just about though; comfort is key too. Those plush cushions are super inviting after a long day work. The wooden frame? Solid as a rock but doesn't compromise on style one bit.
Just got this solid wood sofa for our country home and man, it's the real deal! Comfy yet sturdy. 👍
This wooden couch is the epitome of rustic elegance and comfort!
Solid, durable, yet surprisingly cozy. Definitely worth every penny spent!
Love how this sofa gives a rustic feel to my living room. It’s like bringing a bit of countryside charm indoors.
Impressive
This wooden couch is perfect if you want something that stands out but doesn't scream 'look at me'. Simple elegance!
The craftsmanship of this couch is simply outstanding. Great purchase!
I'm all for sustainability and try to incorporate it in my lifestyle wherever possible. So when I found out about this eco-friendly solid wood sofa, I was sold instantly! Not only does it reduce our carbon footprint, but the design itself is simply elegant without trying too hard. Plus, it's comfy enough to spend hours lounging around with your favorite book or TV show!
i'm not one for long reviews, but had to say - best purchase in ages. really comfy, looks great too.
satisfactory
This sofa exudes warmth and character like no other piece I've seen.
The quality wood used in this sofa impressive! Definitely worth every penny spent.
Solid construction, comfortable cushions... feels like I've brought a piece of nature into my apartment with this beauty.
My back thanks me every time I sit on it. The support is just right without being too stiff.
If you're looking for furniture that screams quality and durability then look no further than this solid wood sofa! You can really see the care taken in crafting each piece – from the robust frame down to those snug cushions. It gives off such an authentic countryside vibe which adds so much character to any space.
this ain’t no flimsy flat-pack furniture folks! proper craftsmanship here 😎
I was worried about comfort when buying online but turns out there was no need - it's super cozy!
A little firm initially but after some use... oh boy does it get comfortable!
It's got this timeless design, feels like it could fit in any era. Love the versatility!
This isn't your average run-of-the-mill furniture; it has an authentic country vibe that adds warmth to any room.
The charm of rustic decor lies in its simplicity and authenticity right? Well, if there’s one thing that embodies both these traits perfectly – it has got be this lovely countryside-inspired wooden couch! From first glance itself you can tell how well-made it is; feels like something straight outta grandpa's cabin...but way more comfortable!
I’ve had my share of sofas over the years but this one... It’s a different breed! The solid wood frame is amazing.
A bit on the pricey side for me, but you get what you pay for. Quality isn't cheap and this sofa proves it.
This sofa has become the new favorite spot for my doggo! He loves lounging on it as much as I do 😄