SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This isn’t just another mass-produced piece of furniture folks; we’re talking real craftsmanship here with attention paid even to minute details like finishes and joints. What makes this solid wood couch stand out though is its perfect blend of form and function - sturdy yet comfortable enough for everyday use!
This sofa is a perfect blend of modernity and countryside charm. It's sturdy, comfortable and adds a unique character to my living space.
The solid wood frame of this sofa screams durability! Plus, it’s surprisingly comfortable for long lounging sessions.
There's something so inviting about this wooden couch. Maybe it's the rustic appeal or the plush cushions - either way, I'm in love!
If you're into sustainable furniture with style, then this eco-friendly wooden sofa is just what you need! Comfort meets conservation here.
Quality wood, firm cushions and a design that's simply timeless!
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There are sofas...and then there are SOFAS like THIS ONE: A true masterpiece that marries comfort, style and durability in one solid package. The wooden frame is robust (no creaking or wobbling) while the cushions are plush enough to sink into yet firm enough to provide adequate support.
This isn't your average run-of-the-mill furniture piece; it has an authentic country vibe that brings warmth to any room.
I appreciate the craftsmanship on display with this solid wood couch. Sturdy build plus stylish design equals absolute winner!
A touch of rustic elegance mixed with modern comfort – that’s what makes this countryside-inspired wooden couch stand out from other pieces!
Super comfy sofa with a countryside charm, perfect for my living room.
Bought this for its sustainable appeal; stayed for the unmatched comfort.
A solid wood sofa that's both sturdy and stylish. Love it!
recommend
Brings nature indoors! Aesthetically pleasing and remarkably comfortable.
Rustic design meets modern comfort - an absolute winner in my book.
This wooden sofa is a perfect blend of comfort and durability.'s the centerpiece of my living room now, adding a rustic charm that I absolutely love.
The craftsmanship on this solid wood couch is top-tier! It’s sturdy, comfortable and works well with my countryside-style decor.
I appreciate the quality of this piece. The wood frame exudes strength while maintaining an elegant aesthetic appeal - exactly what I needed!
I'm not usually one for leaving reviews but this sofa deserves a shout-out! It's got everything you'd want - sturdy construction, comfortable seating and an aesthetic appeal that adds a rustic charm to your living space. Plus, it’s easy on the eyes with its warm wood tones and clean lines – definitely makes for a great conversation starter!
Solid
Love how this sofa brings nature indoors in such a stylish way! Plus, it's surprisingly comfy for long lounging sessions.
If you're into sustainable furniture with style, then look no further than this eco-friendly wooden piece. Comfort meets conservation here!
A touch of rustic elegance mixed with modern comfort – that’s what makes this countryside-inspired wooden couch stand out from other pieces!