SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to put together. Great quality for the price
We put this together really easily! That was a pleasant surprise, but the BEST part is that the on off switch is actually a dimmer dial, like a volume knob, you turn it and can perfectly dial in your brightness right on the lamp. Love this thing.
I’ve been looking for a lamp in this style for awhile and it’s surpassed my expectations! It was easy to put together and looks fantastic, easily looking as good as the way more expensive store ones, and I really like the dimmer feature as well.
We love the lamp! It's every bit as good as we hoped. Assembly wasn't complex and I'm not great at that sort of thing. The dimmer offers a range of light levels and the swivel for each light is great.
Looks great and easy to put together.
Excellent lamp. works great in our vacation rental. Stylish and beachy. Highly recommend. Took 10 minutes to screw it all together. Piece of cake.
Really cute. Good light. STURDY, which was really appreciated.
I am very happy I bought this lamp. Assembly was mostly common-sense. The base is super sturdy. The dimmable switch is perfect for finding the right brightness in the evening. And it looks great and stylish.
I LOVE this lamp and I have gotten so many compliments.
This lamp is outstanding value. Easy assembly, really nice quality of light and the dimming works very well. I’ll say it’s a little smaller than I thought it would be so just check your measurements and expectations for your ceiling height and room
I love this lamp, it is easy to assemble and looks so cute!
Nice lamp! Looks great!
Easily assembled, very bright, a knob works great gives off just a right amount of light.
It is sturdy and easy to attach the shades.
Purchased this floor lamp to place in the corner of my living room, it’s perfect for any room, the feature that I love the most is that you can dim the lights to your liking.
Order this lamp now! It's beautiful! Easy to put together. It came packaged perfectly. I love it!!!! I'll say it again - BUY THIS LAMP! You will fall in love too.
I love this lamp. It was inexpensive and easy to set up. It was amazing how much it pulled the room together.
I love this floor lamp, perfect touch to the corner of our living room
The lamp was easy to assemble and adjust for our lighting needs; it's exactly what we needed for reading, since our table lamps did not provide sufficient light.
Very happy with this purchase and quality of this lamp. Nice heavy base for stability. Easy to put together. Works perfect behind the corner of my rec room sectional sofa.
Easy to put together!
Love the lights they really warm up my living room. I was looking for a tall light to compliment the heights in my room.
The lamp was well packaged, easy to assemble, very solid with a heavy base, and simply elegant. I ended up buying another for the other corner of the room. I especially like the smooth knob switch which makes it easy to adjust to desired brightness.
This lamp is beautiful, and easy to put together. The knob switch is a great feature. Love the style. Gives off a lot of light when on high and is the perfect addtion to my living room. Would recommend to anyone.
This floor lamp is versatile, elegant, and looks more expensive than it is.