SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
minimalist design but maximum comfort – couldn’t ask for more from an armchair 😉
The removable cushion makes maintenance
eco-friendly AND easy maintenance? sign me up! absolutely adore this sustainable choice
The espresso-finished legs are just perfect they add such an elegant touch.
the minimalistic look combined with high-quality material results in an amazing product that adds charm wherever placed.
The chair's compact design is a lifesaver for my small apartment. Plus, it's super comfortable.
The removable cushion feature is a lifesaver for someone like me who spills coffee on everything 🙈
Absolutely adore the espresso-finished legs of this armchair; they add such hassle-free. Plus its versatile design fits in anywhere 👌
good
This chair is a minimalist dream! The faux leather feels real and it's so to clean. Great buy!
I'm a classy vibe to my study room where I often read books sitting on it.
I can't believe how real the faux leather feels. Plus, the solid wood frame gives it an incredibly sturdy feel.
I'm so happy with this armchair! It has a solid construction but still feels lightweight enough to move around easily.
The faux leather upholstery of this armchair looks so classy. I love how it makes my living room stand out.
sustainability + style = this chair 💚 easy care too which is always a bonus
whoever thought of making this barrel armchair deserves applause 👏 compact, lightweight but still supports up to 300 lbs!
so impressed by the solid wood frame construction...and that too withli>
We've moved this chair around multiple times due its compact size – perfect for spontaneous redesigns.
This chic barrel armchair has become my favorite gaming spot. Comfortable and an elegant aesthetic appeal.
I'm impressed by the sturdiness of its construction yet son who absolutely loves it! Comfortable and stylish at once.
Relocating this within home is super easy which gives me freedom for spontaneous design amazed by its lightness when relocating within rooms... definitely worth every penny!
😍😍😍😍
Loving the solid wood frame and sleek faux leather upholstery combo
Just got this chair and I'm in love! The faux leather feels so real, it's amazing. Plus, the assembly was a breeze. 👌
This armchair is minimalist yet so stylish... love the removable cushion feature