SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the eco-friendly wood construction. It's sturdy and sustainable, a win-win for me! 🌳
who knew simplicity could be so chic? It's like having a piece of art you can sleep on!
Ok!
this bed has given me more comfortable nights than i can count spacious king size without eating up all the floor space
I'm impressed by how versatile this design is. It fits perfectly in our Scandinavian themed room.
This bed frame has been an excellent addition to our guest room. It's stylish yet so practical.
this king size bed made from pine wood feels so robust yet looks incredibly sleek
The minimalist design is perfect for smaller spaces – ensures a spacious feel without compromising on comfort or style.
Modern, simple and elegant! This wooden king size bed has transformed my bedroom into a peaceful oasis. The eco-friendly wood construction is sturdy and sustainable which makes me feel good about my purchase.
The spacious dimensions of this bed have significantly improved our sleep quality. My partner and I can both stretch out without disturbing the other. A real game!
I've always wanted a wooden king size bed but was afraid of it taking up too much space - this one proved me wrong!
This minimalist wooden bed frame adds just the right touch of modern elegance to our bedroom. It's clean lines are visually appealing while still being understated enough not to overpower the room.
The simplicity and elegance of this wooden bed is just stunning, it adds such a beautiful touch to our room.
I'm in love with how versatile this design is! Whether your style leans towards Scandinavian simplicity or Modern Moroccan chic, this bed will fit right in.
absolutely love how versatile this bed frame is fits in with any decor theme i choose 👌
Assembling furniture usually gives me a headache but not this time! Not only was it easy to assemble but it’s foldable too making storage super convenient when we need extra space for guests.
The pine wood used in constructing this piece is top notch - you can tell that durability was a key factor in its design. Plus, knowing it's made from eco-friendly materials puts my mind at ease about its impact on the environment.
This spacious king size doesn't compromise on comfort or style. Perfect for our master bedroom!
I'm all about eco-friendly products, and this one ticks all the boxes - sustainable materials, durable construction, stylish design... what more could you ask for?
We needed a king size bed that wouldn't make our bedroom feel cramped - mission accomplished with this one! Its minimalist design keeps things feeling open and airy even though it's larger than our previous queen size model.
Clean lines are definitely trending in home decor these days and I couldn’t be happier with how they look on this frame – so classy!
Modern, simple and elegant! This wooden king size bed has transformed my bedroom into a peaceful oasis. The eco-friendly wood construction is sturdy and sustainable which makes me feel good about my purchase.
The spacious dimensions of this bed have significantly improved our sleep quality. My partner and I can both stretch out without disturbing the other. A real game changer!
Modern, simple and elegant! This wooden king size bed has transformed my bedroom into a peaceful oasis. The eco-friendly wood construction is sturdy and sustainable which makes me feel good about my purchase.
The spacious dimensions of this bed have significantly improved our sleep quality. My partner and I can both stretch out without disturbing the other. A real game changer! . . . I'm in love with how versatile this design is! Whether your style leans towards Scandinavian simplicity or Modern Moroccan chic, this bed will fit right in.