SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great buy! This loveseat has seriously upped our living room game with its minimalist design and luxe feel.
This loveseat is the epitome of comfort and style. The velvet fabric feels so luxurious, while the gold-tone metal accents add a touch of elegance. Plus, it fits perfectly in my small living room. ๐๏ธโจ
'the mid-height backrest offers great support during movie marathons or long conversations.'
itโs plush, comfortable and surprisingly durable - I have two kids who can be pretty rough on furniture
It's not often you find furniture that combines aesthetics, comfort, and durability so well...but this one nails it!
love how easy it is to clean beneath with my robot vacuum...practicality meets style indeed ๐
The gold-tone accents really pop against the velvet fabric. Adds glamour to any room!
'it's not just about looks with this one- durability meets style in a wonderful package.'
this little gem fits seamlessly into our space without overpowering other elements. plus points: super cozy & chic ๐ก๐
'The 56.5W size makes it ideal as an intimate seating arrangement in our home office.'
Bought this as a surprise gift for my wife and she adores it! She said sitting on its soft velvet fabric feels like being hugged by clouds
even with two kids around, cleaning this piece isn't a hassle at all thanks to its removable pillow covers
I adore the minimalist modern design โ itโs chic yet understated.
It's not often you find furniture that combines style, comfort AND durability. This one ticks all those boxes
The ground clearance is perfect for my cleaning robot to access underneath. A true convenience!
The two plush pillows that come with it are so comfy! Makes lounging even more enjoyable.
This is exactly what I needed for my small living room - stylish, comfortable and compact. โค๏ธ
Good!
'This loveseat has become an instant hit in our house, itโs stylish and functional.' - ๐๐๐
Absolutely stunning piece that adds instant charm to my home decor.
this little gem has become my favorite spot for reading or enjoying a cup of tea. So cozy!
Absolutely adore this loveseat! The velvet fabric is so soft and the gold accents add a touch of luxury. It's perfect for my small living room. - ๐๐๐๐๐
I bought this piece without much expectation, but I'm blown away by its quality and comfort.
it was so easy to assemble...and looks just as good as i imagined it would be
Absolutely in love with this velvet loveseat! It's super comfy and the gold-tone accents add a touch of elegance. ๐