SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this lamp.
This lamp has become the best part of my room. The quality is great, and it was packaged really well.
What I appreciate most about this lamp is its reliability. The consistent and reliable lighting it offers, thanks to the non-dimmable feature, means I always know what to expect. It's a stylish addition to my room that I can always count on for perfect illumination.
This is indeed a beautiful lamp.
I wasn't sure what to expect when I ordered these lights, but they are absolutely beautiful and very well-made.
This fitting is lovely and really enhances the room.
This light has such a cool look to it.
The quality of this lamp is really good.
It fits perfectly in my home. We're really pleased with how the lamp looks.
My daughter absolutely loved it. She's even thinking about getting a bigger one to decorate her room more. I said go for it.
I'm blown away by how beautiful this lamp is. It's made my living and dining room look absolutely gorgeous, way beyond what I was expecting. I've only received compliments on it. I'm so happy with it and would recommend this seller to anyone.
This lamp matches the description perfectly. Everything is of high quality. I'm very thankful.
This lamp is just great.
I've never seen a lamp this beautiful before. The quality is really good, and I'm very happy with it.
It's really beautiful. The effect it has once installed is fantastic. I'm very satisfied. Thank you so much.
The price and quality are great! It looks really nice.
As someone who values sustainability, I was drawn to the energy efficiency of the LED bulbs. Knowing that my stylish lamp is also kind to the environment is a great feeling. It's a product that reflects my values without compromising on quality or aesthetics.
I want to order another one for my daughter because she loves it. The quality of the product is very good.
It's so beautiful, I want to order more.
Oh my god, it looks so beautiful! Trust me, just order it.
It's very beautiful!!! I love it.
This lava lamp is very beautiful and of very good quality.
The quality is good! It's worth the price and I highly recommend it.
I love these lights. I would definitely purchase them again.
It's perfect! Well made and exactly what we were looking for!