SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, I gotta tell ya, the thing that really knocked my socks off about this item was just how much of a breeze it was to put together! Seriously, you wouldn't believe it. It's like they had regular folks in mind when they designed it - no PhD in engineering needed here! I mean, let's be real. There are some things out there that you feel like you're trying to crack the Da Vinci Code just to them assembled. Not with this baby though! It’s as easy as pie. And now? Well now, I'm kicking back on those bright and beautiful days without breaking a sweat. Yep, thanks to this top-tier parasol gracing my deck space. Before getting this gem, sunny days were more of a curse than a blessing for me. The heat would beat down relentlessly making any outdoor time unbearable. But not anymore! This parasol has transformed my experience completely. It's like having your own personal little slice of shade wherever you need it most – right at home! And trust me when I say that makes all the difference during those scorching summer months where even thinking about stepping outside can make you start sweating buckets. So f anyone is looking for an easy-to-assemble solution for enjoying their outdoor spaces without being fried by the sun - look no further than this bad boy right here! Thanks to its presence on my deck area now every day feels like a perfect balance between warmth from the sun and cool comfort under its canopy.
Highly recommended.
ok
lovely
The size of this garden parasol is just right; it's large enough to provide plenty of shade but doesn’t overpower my small yard. The design is subtle and blends in well with the rest of my garden furniture.
Great purchase overall.
The size is perfect
This outdoor umbrella has been an absolute lifesaver during hot summer days. I can now enjoy time outdoors without worrying about sunburn or overheating. Plus, it adds a lovely aesthetic touch to our patio setting!
A lifesaver during hot summer days.
great
Essential for family gatherings!
Right off the bat, let me tell you this product is a real game-changer. The first thing that really knocked my socks off about it was its durability and strength. I mean, we're talking about an absolute here! It's been through some pretty gnarly weather conditions - think torrential rain, scorching sun, even hail storms - but guess what? It didn't buckle under pressure. This bad boy just kept standing tall and strong like it was just another day at the park. And trust me; there aren't many products out there that can take such beating and still look as good as new. But wait till hear about the shade coverage! Oh boy, does this product deliver on that front or what? You could be in the middle of a desert with nothing but sand for miles around, and this thing would still provide you with excellent shade coverage. No kidding! It doesn’t matter if it’s high noon or late afternoon; when this baby is up and running, no amount of sunlight is getting past it. Talk about having your back covered! And honestly speaking folks, isn't that exactly what we want from our products? We need them to be tough as nails so they last long while also doing their job perfectly every single time. So yeah people! If you ask me why I'm head over heels for this product: two words – Durability (with a capital D) because it has proven itself against all odds; Strength (yes again with a capital S), because come hell or high water it remains unscathed; And finally excellent shade coverage which is like hitting the jackpot in terms of functionality. So don’t sleep on this one guys 'cause believe me when I say: This ain’t your average run-of-the-mill stuff right here!
Practicality meets style with this parasol.
Superb parasol!
Love this sturdy and elegant outdoor umbrella. 😍
This parasol, let me tell you, it's been a game-changer for our family get-togethers. You know those days when the sun is beating down on you so that you can barely keep eyes open? Yeah,'ve all been there. Squing like crazy just to see who's talking or what's happening around us. Ever since this beauty came into our lives, things have been different and way better. It provides such a cool shade that even in the middle of summer afternoons when the heat is at its peak, we're chilling underneath it without breaking a sweat. And talk about comfort! Sitting under this parasol feels like being in an air-conditioned room but with natural light and fresh air instead of artificial coldness and closed doors. I mean come on; how awesome is that?
An asset for family BBQs
practical and stylish 👌🏻.
Perfect for patio reading without sun glare.
If you're looking for something that combines practicality with style, then look no further than this amazing garden umbrella! It not only protects us from harmful UV rays but also enhances the overall appeal of our backyard
Impressed by the durability despite summer storms!
Super happy, feels like a resort at home 🌴👒.
Assembly was easy and it looks great on my deck.
Reading outside was never so enjoyable until I got this sturdy parasol installed on my patio. Now, even scorching sunny afternoons feel pleasant as there’s always ample shade available!
A fabulous find! Functional yet fashionable 💁♀️💕.