SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This device has exceeded my expectations for night hunting. The image clarity and focus are unparalleled, making it easier to track and spot game at significant distances.
Its compact size belies its power. I've spotted deer, hogs, and even nocturnal critters with ease, thanks to the crisp and clear thermal imaging.
Impressively clear visuals at any distance. Makes nature watching extraordinary.
Great gadget! 👍
As a nature photographer, this monocular has become an indispensable part of my kit. Its high-resolution detector and LCD display allow me to scout and frame shots with incredible precision. The digital magnification feature is a boon, letting me assess potential subjects from a distance without disturbing them. Its lightweight and compact design make it effortless to carry alongside my camera gear, and the image capture functionality in high-quality BMP format is perfect for recording observations and inspirations. The device's robust battery life supports long days in the field, and the easy USB charging ensures I'm always ready to capture the moment. This monocular not only aids my photography but also enriches my appreciation of the natural world.
The uncooled detector type of this monocular makes it exceptionally reliable for prolonged use, without the worry of overheating. Its high-resolution display and 25mm focal length provide an immersive viewing experience, capturing the beauty of nature in exquisite detail. The ease of focal adjustment enhances the functionality, making it versatile for various observational needs.
Exceptional tool for spotting wildlife; clear, sharp, and reliable.
Crystal clear views every time! 🌄👀
The ease of use is impressive – adjustments are straightforward, making it accessible for both beginners and experienced users. The image quality is consistently excellent.
The lightweight design is a game-changer; I barely notice it in my pack, yet it delivers powerful magnification and clear views every time.