SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit skeptical at first, to be honest. I mean, how could an electric lawn mower possibly compete with the traditional gas ones? But boy, was I wrong! This is nothing short of impressive. It powers through tall grass like it's no deal and does so smoothly and efficiently. The 20-inch deck is great, it covers so much ground quickly that mowing our large yard isn't as time-consuming anymore. One thing I really appreciate about this mower its battery life - it's simply superb! No more interruptions for recharging or worse yet, running out of gas in the middle of mowing. And speaking of gas, did I mention there are no fumes? That alone makes this investment worth every penny! Another point worth noting is how easy it is to maneuver around our garden full of trees and flower beds. Despite being powerful, it's not too heavy or difficult to handle which makes the whole process even more effortless. And let’s not forget about noise – or rather lack thereof compared to gasoline models we used before...it’s almost quiet. Now my neighbors can enjoy their peaceful weekends while I'm taking care of my lawn without feeling guilty about disturbing them. It truly has made maintaining our yard less arduous and perhaps even enjoyable task now.
👍 this mower is a beast! cuts through tall grass like butter, and the 20-inch deck covers a lot of ground quickly. battery? superb. overall, worth every penny.
i'm impressed 😮
oh my gosh, where has this been all my life?! i've never had such an easy time m before. it's powerful but not too heavy to maneuver around our yard with lots of trees and flower beds. definitely recommending!
satisfactory
love love love it 💕 finally got rid of that loud, smelly gasoline model we used to have. now mowing isn't such a chore anymore
worth every single cent i spent on it, no doubt 👍
Impressive
wow goodbye cords and gas cans, hello easy mowing! does everything my old gas mower did but without the noise or fumes 👌
This machine makes mowing almost enjoyable. It's smooth, efficient and not smelly at all
Cuts through thick grass with ease, the wide deck saves so much time. Definitely worth every penny.
wow
I was hesitant about switching to an electric mower, but this one truly exceeded my expectations. It's powerful to tackle tall grass and the wide deck makes mowing quick and efficient. The battery life is outstanding - no more interruptions for recharging or dealing with gasoline cans. And it operates so quietly! I couldn't be happier with my purchase.
Highly recommended!
The battery life on this thing is amazing! Plus no more wrestling with cords or dealing with gasoline cans.
Absolutely love how quiet it operates compared to old gas models we had before