SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this thing has four adjustable tilt settings that let you angle it durable cover keeps my umbrella protected when not in use – practical and thoughtful!
This sun shade umbrella is a lifesaver on hot days. It provides ample cooling shade and the 360° rotation mechanism is super convenient!
good for lazy afternoons in the backyard
love how it tilts to provide just the right amount of shade at any time of day! Easy setup was also a big plus 👌
Our garden dining set now feels like an exclusive alf ample shade and comfort 😎
Perfect coverage area for my pool lounger set up, keeps us cool and protected from the harsh midday rays 🏖️👙
Great coverage area! Ideal overresco restaurant thanks to this stylish umbrella.
Sturdy construction, superior UV protection, easy assembly - couldn't ask for more!
Keeps us cool during hot summer days! The rotation feature is so handy.
we're enjoying lazy afternoons on our deck much more now since getting this shade provider 🌞👏
Installation was a breeze. Now we have perfect shade on our patio.
The tilt settings are fantastic! Always in the right angle for shade.
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The heavy-duty 8-rib construction ensures robust support even on windy product great thought put into details ✅
I appreciate that they included an easy-to-follow installationinstallation guide made setup hassle-free anyone could do it!
love how this shade provider has improved my > perfect shade for outdoor gatherings friends family everyone loves it 😄
This product is perfect for sunny and hotideal over pool loungers keeps sunburn at bay while letting us enjoy days provides ample shade and keeps us cool 👏
I've been on the hunt for a robust outdoor umbrella, and this one has exceeded my expectations. The heavy-duty 8-rib construction provides incredible support, making it sturdy even in windy conditions. I also love the double-top canopy design which ensures optimal air flow – no more stuffy afternoons under the sunshade! Plus, with its superior UV resistance feature, I can now enjoy sunny days without worrying about harmful rays.
This is not just an umbrella; it's our backyard into a peaceful retreat. Its large coverage area makes it perfect for covering our pool loungers or garden dining set. And thanks to four adjustable tilt settings, we can angle it perfectly to get just the right amount of shade every time.
The convenience of having a 360° rotation mechanism cannot be overstated. With foot pedal control, adjusting this outdoor umbrella is as easy as pie! Moreover, they have included a durable cover that protects from weather damage when not in use - truly thoughtful!
Setting up was surprisingly hassle-free thanks to an easy-to-follow installation guide provided with this product. It's been perfect for sunny and hot days providing ample shade during our outdoor gatherings and lazy afternoons.
This sunshade has become my favorite part of home decor! Not only does it provide excellent protection against UV rays but also adds aesthetic appeal to my patio setup. The double-top canopy design allows optimal airflow while ensuring stability on breezy days.
What drew me towards this product was its convenient 360° rotation mechanism with foot pedal control - such brilliance! Now there's no need to move around furniture or adjust seating positions according to the sun’s movement.
I'm in awe of how this product has transformed my deck into a relaxation space! With four adjustable tilt settings, I can angle it perfectly to get just the right amount of shade every time.
The included durable cover adds an extra layer of protection when not in use – practical and thoughtful! Plus, setting up was a breeze thanks to an easy-to-follow guide. This umbrella ticks all boxes for me!