SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i was looking for something robust yet stylish and found exactly that in this single sofa chair. its wooden construction ensures durability while maintaining an elegant look.
a perfect blend of style, comfort & practicality in one piece of furniture. The velvet fabric feels luxurious and the compact dimensions are ideal for tight spaces.
This chair is a dream! The velvet fabric feels so luxurious and the design is sleek and modern. A perfect addition to my living room.
From reading nook to impromptu guest bed – this versatile piece does it all without taking up too much space.
This little beauty not only looks great but also doubles up as a spare bed when needed - multi-functionality at its best!
I love how easily this chair converts into a bed - perfect for unexpected guests or small apartments like mine!
The built-in storage in this single sofa chair is such a practical feature! Makes keeping my living room tidy so much easier.
The built-in storage is such a clever feature! It's great for keeping my space tidy while adding some style with the elegant Scandinavian design.
The built-in storage feature? Genius! Now I have extra space to store books or blankets.
I've always loved Scandinavian designs and having one that doubles as both seating and sleeping area? Brilliant!
this isn't just furniture; it's a blend of style, comfort & practicality all rolled into one fine piece! absolutely worth every penny spent 💯
Perfect for small spaces. It fits just right in my studio apartment and adds such a chic vibe!
it’s not easy finding furniture that fits well within small spaces without compromising on functionality or aesthetics but this does both brilliantly!
This sofa chair isn't just comfortable, it's also incredibly durable thanks to its robust wooden construction. I can tell it will last me years!
What's not to love? Compact size, comfy velvet upholstery, storage space... this chair has got it all!
The dimensions are perfect for my small studio apartment. It's compact yet so comfortable.
From the soft plush feel to the smart design features (like built-in storage), every detail has been thoughtfully considered in this piece
This single sofa chair has truly elevated our home decor with its modern elegance. A must-have piece of furniture!
Cozy reading nook by day, comfy guest bed by night...this versatile piece really does have everything you need in a compact size!
This chair is not only stylish and comfortable, but it also has a built-in storage space which is super handy!
a perfect blend of style, comfort & practicality in one piece of furniture. The velvet fabric feels luxurious and the compact dimensions are ideal for tight spaces.
I love how easily this chair converts into a bed - perfect for unexpected guests or small apartments like mine!
the robust wooden construction ensures durability while the sleek design adds an elegant touch to my room.
The built-in storage is such a clever feature! It's great for keeping my space tidy while adding some style with the elegant Scandinavian design.
This sofa chair isn't just comfortable, it's also incredibly durable thanks to its robust wooden construction. I can tell it will last me years!